Search found 3 matches

by jeansantos
21 Sep 2022, 18:14
Forum: Help
Topic: AWS Setup
Replies: 4
Views: 542

AWS Setup

Good day! I have a few OTRS instances running on AWS, and I'm facing a performance issue on the database. After some troubleshooting, the issue is the article storage (Kernel::System::Ticket::Article::Backend::MIMEBase), which we set to the database and not the Filesystem. So I'm considering this ch...
by jeansantos
01 Oct 2021, 15:18
Forum: Help
Topic: 502 errors after upgrade from 6.0.12 to 6.0.34.
Replies: 2
Views: 719

Re: 502 errors after upgrade from 6.0.12 to 6.0.34.

Looks like that this solved the issue, we install the apache using ansible but we don't touch the MPM, so we were using the default MPM (event).
I'll now follow the logs for few days to check if we need to change the configurations.
Thank you, Roy.
by jeansantos
29 Sep 2021, 23:12
Forum: Help
Topic: 502 errors after upgrade from 6.0.12 to 6.0.34.
Replies: 2
Views: 719

502 errors after upgrade from 6.0.12 to 6.0.34.

We upgraded the OTRS version from 6.0.12 to 6.0.34 mainly for security reasons but also to change the repository to the Znuny repository. After the change, the team that uses OTRS started to complain that they're experiencing a lot of 502 Bad Gateway errors. Checking the Apache error log, I've found...