Znuny and ((OTRS)) Community Edition

Hi all

I was looking for Znuny in Debian and it seems it's in the repos, under non-free. What is it that makes it non-free?

roy

What exactly do you measure with JMeter? Requests, the caching capabilities or the app or the database? I chose a handful of URLs and started 100 threads to poll from a client On large systems it is always worth to see which Storagebackend to use, but at the end the individual use case decides it. ...

I had to install Unicode::Collate::Locale from CPAN, though. Is this really packaged for rhel8?

I know it works on "anything, really" - I just wondered why there aren't any packages for rhel8 while there are on rhel7.

Hi all According to the docs, db storage should be used for small setups and file storage for larger ones. With file storage, I had 13,5 million files in the articles tree. After migrating it all to db storage on mariadb, speed, measured by JMeter, is 2-3 times higher. I tried to migrate to postgres...

Hi all

AFAICS there are packages for RHEL7, but not RHEL8. Installing on Debian was pretty straight forward, while RHEL was a PITA requiring perl libs from CPAN.

Is RHEL8 "supported" or what is the case now?

Hi all Running index.pl?Action=AdminSupportDataCollector, it tells me 3717.59375MB is "too much swap" and that it shouldn't be using more than 200MB. The system has 32GB memory and 20GB swap, so the "should" limit is at 1% and it's currently using some 18% of swap. Free memory is...

oh - didn't know I had to do that after I already was on otrs6

Hi all I just upgraded to otrs 6.0.30 from 5.something and now to znuny 6.0.37. I've done this before, but after other issues, I've been kept up. Now, all up and running, I run # su - otrs otrs@otrs02:~$ ./bin/Cron.sh start (using /opt/otrs) done otrs@otrs02:~$ crontab -l otrs@otrs02:~$ erm - should...

Thanks, Roy. It has taken me quite a while to try to sort this out and I'm really glad this was the issue. I moved the articles out to /opt/otrs_articles and *poff*, this problem disappeared. btw, I beleive there was a benchmark of sorts in otrs to check for total system performance. Since I'm in th...

The mountpoint for the articles is changed. For some reason, the old install used /home/var/article - possibly someone didn't know how mounting should be done in linux, so I moved it back to /opt/otrs/var/article. I have gone through all of the config and changed. I've even searched through the data...

Anyone here that might know what can cause this? It seems it's not using the indices at all. That is, perhaps it's reading through one or more index first, but then it still traverses the data.

The old machine runs rhel6 and ext4. the new one has rhel8 and was originally setup with xfs. this was later changed to ext4, since xfs is horribly slow on metadata operations compared to ext4. I can't see the old system doing any massive traversal of the articles when I visit the mentioned link. It...

With 2594180 articles, the docs are quite clear that I should use fs storage. Any change on that? Also, from the support data collector Information Article Search Index Status Information Indexed Articles 100.0 % (2594180/2594180) also, ps axfww just shows me this when I look for the process. Which ...

I have tried it again several times with the old install without issues

MariaDB so far. I'm considering moving to PostgreSQL, but I doubt it'll help me on this alone. I doubt the bug is in the db connection.

I tried to reindex everything and it didn't help.
The reinstallation didn't get as far as the upgrade to znuny, so I guess this is an OTRS issue. Still, I have no idea where to look, really, since OTRS is out of support and I'm not migrated yet.

Reedu wrote: ↑13 Oct 2021, 12:26 When updating from 5 to 6 did you restore Kernel/Config/Files/ZZZAuto.pm ?

yes

I tried to reinstalled on a new machine to eliminate potential issues during the installation and it I see the same happening there.

Hi all I just upgraded from OTRS 5 to 6 and then to Znuny 6.0.36 and if I now try to visit https://znuny.my.site/otrs/index.pl?Action=AdminSupportDataCollector, some process only identified as /opt/otrs/bin/c (along the httpd process) keeps using tons of cpu and I/O and according to strace, is calli...