Znuny and ((OTRS)) Community Edition

Ah, I found Ticket::SearchIndex::WarnOnStopWordUsage to address the issue.

I unexpectedly found myself struggling trying to understand how the search works in Znuny. For example, I have a ticket where one of the articles contains the following text in the body of the email I understand your explanation, but I have If I search for "understand your explanation" in ...

I have experienced a few times over the years the situation when the Perl upgrade renders the running Znuny daemon (otrs.Daemon) dysfunctional until it is restarted. For example, the most recent Rocky update from 8.7 to 8.8 (May 20) also updated Perl. As a result, while the Znuny daemon was running,...

Your request has prompted me to re-run the migration steps from the 6.0.48 snapshot yet again. Contrary to my claim from before, running "bin/otrs.Console.pl Maint::Config::Rebuild --cleanup" removes the 'WebserviceText' section from ZZZAAuto.pm. I confirm that it appears in the file durin...

I have always upgraded via source, and I did not copy over ZZZAAuto.pm since it is not in the upgrade instructions.

Here is the output for 6.0.48 and 6.5.2 first, and then for all other versions: [znuny-6.0.48]$ grep WebserviceText Kernel/Config/Files/XML/*; echo "--"; grep WebserviceDropdown Kernel/Config/Files/XML/* -- [znuny-6.0.48]$ cd ../znuny-6.5.2/ [znuny-6.5.2]$ grep WebserviceText Kernel/Config...

I have already run "bin/otrs.Console.pl Maint::Config::Rebuild --cleanup" as part of the troubleshooting process, but it did not help. I am still puzzled however, we have never used WebserviceText anywhere. We are currently running 6.0.48 which has no WebserviceText as a type of the Dynami...

The problem is due to the WebserviceText driver being defined in ZZZAAuto.pm. It first appears there after the upgrade to 6.1.2 but does not get removed during the upgrade to 6.5.2. I have removed it manually and the 6.5.2 seems to be up now. $Self->{'DynamicFields::Driver'}->{'WebserviceText'} = { ...

Not sure if it is relevant, we currently have 27 dynamic fields configured of various types: Text, ProcessID, ActivityID, Dropdown, Multiselect, TextArea, Date/Time, and Date.

Did the upgrade two times before posting to the forum, and did another one just now again. Same outcome. I am running Rocky 8. Upgrading to 6.4.5 is fine. The app works, and I see no errors in the Apache log when it runs. Here is my upgrade path: znuny-6.0.48 znuny-6.1.2 znuny-6.2.2 znuny-6.3.4 znun...

I am currently performing a test upgrade from 6.0.48 to 6.5.2, going through the intermediary steps 6.1 -> 6.2, etc. When upgrading from 6.4.5 to 6.5.2, I get an error Message: Can't locate Kernel/System/DynamicField/Driver/WebserviceText.pm in @INC (you may need to install the Kernel::System::Dynam...

When LTS 6.5 gets released, will there be a direct path for upgrading from LTS 6.0 to LTS 6.5 without the need for going through 6.1 -> 6.2 -> 6.3 etc.?

Ah, I see your point. The name of the setting is a bit confusing. I will disable it.

It appears to be currently disabled. I can certainly try to flip it back and forth and then deploy to see if it makes a difference.

I started seeing sporadic error messages in the log (see below) after an upgrade to Znuny 6.0.48. It is not something I can reproduce though as I do not know what triggers it. Would somebody be able to help? [Error][Kernel::System::WebUserAgent::Request][222] Can't perform POST on https://addons.znu...

Great, thank you, that worked.

bin/otrs.Console.pl Dev::Code::CPANUpdate --mode stable
Updating CPAN::Audit...
Updating Mozilla::CA...

And I see in the changelog file that Mozilla/CA was updated in Znuny 6.0.38.

I am getting the following error message in the Package Manager when trying to update packages: Can't perform GET on https://addons.znuny.com/api/addon_repos/public/otrs.xml: 500 Can't connect to addons.znuny.com:443 No changes have been made and it worked a few months ago. Also, possibly related, t...