Znuny and ((OTRS)) Community Edition

I would like to have my articles sorted ascending (from first to last article). By default they are sorted descending and some collegues prefer that. Therefore I would like to have a menu in my user settings where I can choose how to sort articles of a ticket. Is individual ticket sorting technicall...

Hi Flo,

you made my day, thanks for the hint! (Now I have to remember to click on this every time when I create a new service, but I can live with that).
Regards, Katharina

Thanks for the fast answer, but sorry, we have > 8000 customers and about 150 services. We can impossibly manage all that manually. What we need is a link between all customers and all services or a link that is created when a new customer logs in or a new service is added.

I want to add/change the service of a ticket as agent. Therefore I go into the ticket, go to "Miscellaneous -> Free Field" and get a dropdown where I can choose Title, Type, Service, Service Level Agreement. But Service is grey and I can't change it although I had defined some services. Sc...

That worked great. Thanks for the help!

In the admin and agent interface of my freshly installed znuny 6.0.38 I miss the 3 buttons for opening tickets (normally on the left upper side). create_buttons.png Opening Tickets via Menu (Ticket -> New Phone ticket) works. Configuration has obviously been done automatically in Kernel/Config/Files...