Znuny and ((OTRS)) Community Edition

Hi I would like to integrate OTRS with Grafana via web Service in the admin tab but there is no Documentation on how to do It. Can someone help me? Thank you

I noticed that for words longer than 31 characters, it doesn't work. If I have something like this in the subject:

aaaaaaaaaaaaaaakeywordaaaaaaaaaaaaaaaaa

and i search for the word "keyword" within that long word, it doesn't work.

Hi, I am trying to use the generic agent to do some actions on all of the tickets that have a specific keyword in the subject. It works but sometimes it doesn't but I don't know why. Let us assume that "cat" appears somewhere in the subject: for example "the cat is on the table"....