Search found 3 matches
- 25 Mar 2022, 17:31
- Forum: General
- Topic: [SOLVED] Variables in responses and notifications
- Replies: 4
- Views: 2815
Re: [SOLVED] Variables in responses and notifications
Can you indicate if there is a TAG that we can for example, in an answer depending on the time of day, change from Good Morning to Good Afternoon and Good Night?
- 25 Mar 2022, 17:30
- Forum: Help
- Topic: OTRS6 Tag Reference
- Replies: 6
- Views: 13551
Re: OTRS6 Tag Reference
Can you indicate if there is a TAG that we can for example, in an answer depending on the time of day, change from Good Morning to Good Afternoon and Good Night?
- 23 Mar 2022, 11:26
- Forum: Ajuda
- Topic: Relatório de Tickets com ação diária
- Replies: 0
- Views: 3545
Relatório de Tickets com ação diária
Bom dia, Venho por este meio solicitar a vossa ajuda num tema, eu preciso saber quantos tickets altero diariamente no OTRS. Já tentei criar reports ou estatísticas mas não saem resultados corretos. No passado usava o menu time accounting e mostrava quantos tickets naquele dia tinham tido ação minha,...