Search found 3 matches

by dnunes91
25 Mar 2022, 17:31
Forum: General
Topic: [SOLVED] Variables in responses and notifications
Replies: 4
Views: 2807

Re: [SOLVED] Variables in responses and notifications

Can you indicate if there is a TAG that we can for example, in an answer depending on the time of day, change from Good Morning to Good Afternoon and Good Night?
by dnunes91
25 Mar 2022, 17:30
Forum: Help
Topic: OTRS6 Tag Reference
Replies: 6
Views: 13544

Re: OTRS6 Tag Reference

Can you indicate if there is a TAG that we can for example, in an answer depending on the time of day, change from Good Morning to Good Afternoon and Good Night?
by dnunes91
23 Mar 2022, 11:26
Forum: Ajuda
Topic: Relatório de Tickets com ação diária
Replies: 0
Views: 3344

Relatório de Tickets com ação diária

Bom dia, Venho por este meio solicitar a vossa ajuda num tema, eu preciso saber quantos tickets altero diariamente no OTRS. Já tentei criar reports ou estatísticas mas não saem resultados corretos. No passado usava o menu time accounting e mostrava quantos tickets naquele dia tinham tido ação minha,...