Znuny and ((OTRS)) Community Edition

Hallo Florian,

vielen Dank für die Bugmeldung. Aktuell haben wir keine Lösung, wie wir dies deaktivieren können. Ich habe es an die Entwickler gemeldet und melde mich, wenn wir eine Fix haben.

Viele Grüße und frohes Fest,
Kai

Hi, to solve this issue, please run in the Znuny home directory the following command: bin/otrs.Console.pl Maint::Config::Rebuild --cleanup Then execute the upgrade script again. @giacomos: in the file ./Config/Files/ZZZAAuto.pm are your current settings saved - to change this file to change setting...

Hi, in our system is the Status View (AgentTicketStatusView) very slowly loading, it takes 17-23 seconds (in average 19 seconds, I activated performance log for that). AgentTicketQueue is loading faster, 9-18 seconds (but also slower than before). In case of the medium/large view (AgentTicketStatusV...

Hi, thanks to everyone for the joint efforts to solve the problem! I'm just wondering why kivide hadn't the problem, when he made a clean test install (with (6.3.x, as far as I think)? I marked it bold in the answer below. Regards, Kai Hi, we are getting the same "error" message after upgr...

Further remark: before upgrading to 6.3.1 we sometimes got "Error: Timeout of 600 seconds reached, killing child process!". In this cases emails indeed were not fetched. I did investigations on this about two years ago and didn't found a proper solution. But as emails were read fine in th...

Hi, after upgrading to Znuny 6.3.3 (from 6.2.1), we get the following error: ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-10 Perl: 5.16.3 OS: linux Time: Tue May 10 18:26:25 2022 Message: There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster...

Problem is solved.
There was still a file /root/opt/otrs/Kernel/Config/Files/XML/OTRSAppointmentCalendar.xml, which caused the problem.

Thanks to Roy!

In our case, the problem still exists (with Znuny 6.3.3). The settings in the sysconfig "Core::AppointmentCalendar::Plugin" navigation path looks like you can see in the attachment. Looks for me like this change in one of the .xml files wasn't properly adopted by the migration script. The ...

Hey,

no, I didn't use the param. I used it now after revert to a snapshot and installing the package again – unfortunately, it doesn't work.

Hi, I think the addon SortByLastContact sounds like it's very helpful – but it's just not working for me. The respective column in the AgentTicketStatusView (for example) is empty. Of course, I executed "bin/otrs.Console.pl Znuny::SortByLastContact", to update the last contact time for all...