Znuny and ((OTRS)) Community Edition

Hi,

any update on this?
it seems like the archive feature doesn't work like its intended for me..

thanks in advance
Jascha Johnsen

lis9 wrote: ↑02 Feb 2023, 09:08 The follow-ups that come to archived tickets will create new ticket

Everything works now, except that new mails that arrive at archived tickets don't create a new ticket, but rather just go into the same (archived) ticket:

root wrote: ↑09 Feb 2023, 09:27 What's your Archive search option in the "Select Tickets" section?

It was set to "All tickets". I now set it to "Unarchived tickets".

Hi, i have it set to execute every minute since 2 days now: https://i.imgur.com/XnCmr29.png but the number of affected tickets did not get reduced: https://i.imgur.com/eMjtTS3.png These are my settings: select all tickets that are closed more than 2 weeks ago: https://i.imgur.com/vkMrZeO.png and arc...

Hi,

i found the option. Now i have this problem:

Any way to push this limit?

greetings
Jascha

Hi,

you mean via CLI?

there doesn't appear to be a command named like this

Hi,

i want to force the creation of a new ticket, if the ticket is older than 2 weeks (if a new mail comes in). The ticket should still be able to be opened manually by an agent.

greetings and thanks!
Jascha Johnsen

Hi,

if a new mail arrives, i want znuny to create a new ticket when the ticket number from the subject has been removed. Is this posssible?

Thanks!
Jascha Johnsen

Hi,

is there a way to enable users to be able to change their personal language?

greetings and thanks!
Jascha Johnsen

Hallo,

cool, hat geklappt! Vielen Dank

VG
Jascha

Hallo, ich möchte einen Bericht erstellen, der mir alle Tickets anzeigt die nach 18 Uhr und vor 8 Uhr bzw zwischen 18:00-08:00 Uhr erstellt wurden. Ob offen oder geschlossen ist egal und es sollte nach den Queues getrennt sein. Man kann bei "Erstellzeit" bei absoluter Zeit bereits das Datu...