Znuny and ((OTRS)) Community Edition

Good afternoon.
The search has stopped working, and we are in the process of finding out who did what before.
The search works only if you enter the full ticket number. If you enter a partial number or a word, the search does not work. Maybe someone knows what it could be?

Thanks for your help. The kerberos settings were in the .httpaccess file. But it was in a non-standard location /opt/otrs/bin/cgi-bin/.

The zzz_otrs.conf has, without modification, nothing to do with Kerberos. OTRS just takes the username from the request's environment. You can see the username in the web server access log and there should be a domain component in it. Hi If the account is successfully entered, the access log shows ...

Thank you for your response. Domains in trust. About Apache, or rather I have HTTPD. In zzz_otrs.conf I didn't find anything related to kerberos.
The only thing I found is the auth_kerb module, but when you disable it, otrs stops working.

Hey, everybody. I apologize for my English, this is machine translation. I faced a problem after switching to LDAP authentication from HTTPBasic. Initially for login customers used $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::HTTPBasicAuth'; $Self->{'Customer::AuthModule::HTTPBas...