Search found 4 matches
- 10 May 2024, 14:11
- Forum: General
- Topic: i can't create customer users
- Replies: 0
- Views: 45
i can't create customer users
Hi, Scope: I want to give acces to our clients to see the tickets,in https://ourdomain/customer.pl I have the next issue: I can't create users to be able to login on this page https://ourdomain/customer.pl I understand that first I need to create a customer (in Customer Management) , i did this but ...
- 17 Nov 2023, 11:52
- Forum: General
- Topic: ITSM field - attachment type
- Replies: 1
- Views: 2170
ITSM field - attachment type
Hello,
There is the possibility to add a new ITSM field that is of attachment type (that is, a pdf can be uploaded).
Thanks.
There is the possibility to add a new ITSM field that is of attachment type (that is, a pdf can be uploaded).
Thanks.
- 17 Nov 2023, 11:47
- Forum: General
- Topic: Reports - choose to issue a report only for a certain queue from those set?
- Replies: 1
- Views: 2154
Reports - choose to issue a report only for a certain queue from those set?
Hello, Does anyone know if it is possible to add more queues to a report, but when you run the report to choose to issue a report only for a certain queue from those set? (I have around 30 queues; a backup solution would be to set 30 reports for each queue separately). Another question, when we issu...
- 09 Sep 2022, 15:39
- Forum: Help
- Topic: Generic agent - based on itsm field default value
- Replies: 2
- Views: 472
Generic agent - based on itsm field default value
Hello, I have a question about the setup of generic agent in OTRS Zunny. I set a generic agent to change the ticket state if some conditions is true. But one of these conditions is an dynamic filed ( ii see the field in Addition ITSM fileds ). For this dynamic field i set a default value ( I called ...