Znuny and ((OTRS)) Community Edition

Migrated znuny from 6.2.2 to 6.3.1 And then ran upgradeall comand and got the following error attached at the end. So, I reran the migration script following by upgradeall, no error second time. Please advise if there is anything to worry about. ERROR: # create the package name my $CodeModule = 'var...

I only used with one smtp after modifying file.
Didnt tried multiple smtp yet

Nope, but error didnt came after triggering once.
Apart from this error email, are you facing any functional issue.
Can you pls tell?

i'm on ubuntu doing via source

Thank you for getting back, Shawn.
Surely, goal is 6.5 LTS only.
Also, does upgrading from cli using cmd is any different from upgrading from webgui after migration?

So we were trying to upgrade from otrs6ce to znuny6.1. We have added repos prior to migration for bundle6x and packages6x but its giving us error after migration. Migration completes successfully but when we run UpgradeAll, it is not successful and frontend stops to load. If we dont run upgradeAll a...

hallo can you help me please with manual or steps how to migrate from otrs community edition o Znuny ? i am using VM , i already created the new VM with Znuny. the new Znuny is working fine. now i want t migrate from the old otrs to the new Znuny ? unfortunately i didnt find any manul to help me ? ...

reneeb wrote: ↑24 Mar 2023, 12:39 I'll have a look at it next week.

Hi reneeb,

Just was wondering if you got time to look into it.

Thanks reneeb for having a look.
So, i edited opm file of addon and added 6.5 in support frameworks and it started to work.
Not sure if it is advised to do so.
Whats your thought on this?

Yes, its optional but was wondering if how it started giving warning all of sudden. Anyways.

Can you please review my other query if you got time.

Hi Roy, Thank you for getting back. I upgraded from otrs6 to Znuny6.5 in incremental updates. Just after 6.1, since 6.2 I had to run this command at each framework upgrade as I got cpan issue that disappeared after running upgrade cmd: bin/otrs.Console.pl Admin::Package::UpgradeAll though for frame...

Currently we get following error on our test instance for obvious reason

"Message: Sorry, can't install/upgrade package, because the framework version required by the package (6.3.x;6.4.x;) does not match your Framework (6.5.1)!"

Would like to congratulate whole team of Znuny for the 6.5 LTS release. We also use MultiSMTP but looks like its not supported in current framework as the latest one is just released. Does any of the community member knows by when we can expect support on MultiSMTP in Znuny 6.5 as it being LTS so th...

Hi Roy, Thank you for getting back. So, I was able to get back frontend. Issue causing addon was FAQ though ITSM addons got autoupdated from the repolist(packages6x) and reporoot that I added from znuny Though I was going from 6.1 to 6.2 but the steps that you guys have mentioned in update6.3 docume...

Hi Flo
Looks like I'm also on the same path.

Planning to goto 6.4.5.

Just curious, if we dont use multiple oauth token in multismtp and instead use imap logins, does it works fine on 6.4.5 and addon version 6.3.2.

We use able to test that functionality in any of your tests?
TIA

This thread has helped me solve many problems. What I personally feel is you need to upgrade to znuny 6.1.1 instead of znuny 6.1.2, then add repo of packesges6x and can proceed to update packages from webgui. Once this is done, you can proceed to further incremental upgrades. Note: Pls try at your o...

Able to login and seeing 500 error page just after login. Migration completed successfully from otrs6ce to znuny6.1
Any ideas?
Already gave permissions again

Can someone have an eye on this post, looks like a new issue

My Znuny 6.4.5 generated following error email. I checked online and on communtiy but couldnt find solution specific to OAuth2Token error. fyi: Tickets are fetched just fine. Can someone please suggest as to why this error is generated: OTRS Scheduler Daemon Cron: CoreCacheCleanup Can't stat /opt/ot...

Hi, the error happend way before the migration. This can, in my experience, only fixed using a dump. I attached a default export I used earlier. Important: The sysconfigs should not be modified before applying this sql. You need to check the sysconfig_* tables especially the modified ones. If there...

I tried to rebuilding config from command line but the error is the same: [otrs@otrs-dev bin]$ ./otrs.Console.pl Maint::Config::Rebuild Rebuilding the system configuration... ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 31 10:16:22 2019 Message: Loading...

I tried to reset modules as suggested in some different post but its still same

Hi, the problem is resulting from a setup where the needed YAML::XS was not actually installed. This now triggers the errors. Sadly, the only solution I know / I'm aware of to get rid of those, is to copy the YAML values as INSERT Statements from a working instance or to edit them. This is somethin...

Hi, DefaultSettingListGet tries to get a setting which is encoded in YAML format. The YAML format is not decodeable by YAML::XS or others so the pure-perl YAML module is used instead. It is not possible to know which setting is the source of the error just by reading this log though. Did the error ...

Hi Roy, Thank you for all the assistance. So, I started again from scratch. Restored otrs6 backup to znuny6 and further upgraded znuny6 to 6.4 in increments version by version. Everything seems to work fine but this error thrown haunts me. Can you let me know what does that means. Admin tab is back ...

Hi Roy,
Thank you for getting back.
I actually upgraded directly.
I have a backup from otrs6, but I got same issue on restoring that backup to znuny6.4. So, I restored it on znuny6 and further upgraded it directly to znuny6.4.
Got same issue with both options.

So, I upgraded znuny6 to znuny6.4. Even though I'm able to see admin button but I'm not able to do any admin operations. This is what I'm getting on clicking admin tab. This is error I'm getting: "Message: No Permission to use this frontend module!" Pls refer attached screenshot as well Th...

thank you for the prompt response, let me try that out

We are planning to migrate from otrs to znuny and were exploring znuny on some test instance but want to test out OAuth2.0 addon.

I see its free on the addon page when I filter addons by free/paid but no option how to install it. Can someone please assist or share some guide