Znuny and ((OTRS)) Community Edition

thanks for the reply , guys.

Hey guys, we just updated from OTRS (very old) to znuny (ORTS 6.4.). Now everything seems to be working just fine. But, the following issue appears to only some of our users. The toolbar icon "My Tickets: Unseen" (see fig: 1) does not appear, if these is for example a new e-mail in one of ...

HAllo alle Zusammen, wir haben vor kurzem von OTRS (sehr alt) auf Znuny (OTRS 6.4) umgestellt. Eigentlich hat alles gut funktioniert. Aber folgendes Problem tritt bei nur manchen Nutzern auf: Das Symbol "Eigene Tickets neu" (Siehe Abb.1 ) erscheint nicht mehr in der Werkzeugleiste, wenn z....

anyone ?

hey guys, I am looking for a way to make the marked E-Mail in my overview more visible. From time to time I'm struggling to see which e-mail I clicked on. As you can see in the screenshot, the marked line / email shows only a light grey background color. marked massage.PNG Any chance i can change th...

Hey Daniel,

thanks for the quick answer, that helped me a lot.
I will do some further research on your answer and maybe get back to you then.

Thanks again

Simon

Hey Everyone, I was wondering if there is any way to create a serial letter / mass mailing with znuny. I would like to put the recipient's name and e-Mail address into a csv/xlsx file. Then I would like to tell znuny where to find the name and e-Mail address. Then it would be great if the program co...