Znuny and ((OTRS)) Community Edition

How do you Update Znuny 7 (e.g. 7.0.11 > 7.0.12) ?

1. Stop daemon, cron and apache2 service
1. Unpack the tar archive in the current znuny directory
2. Execute znuny.SetPermissions.pl
3. Execute otrs.CheckModules.pl
4. Execute MigrateToZnuny7_0.pl

Is that correct?

Hi, we migrate (copy otrs directory + mysqldump) our Znuny (6.5.3) from Almalinux 9 to Debian 12 and activate the module ModPerl::Util. to improve the performance of the webinterface. With the actitation of the module, the webinterface ist much faster, but the fulltext serarch is 30-40 seconds slowe...

Hello, we migrate from OTRS to Znuny with a new DB Server (Maria DB) When a user execute an existing report she got now a timeout (Gateway Timeout“ „The gateway did not receive a timely response from the upstream server or application.) Where can I increase the timeout of the maria db server? Thanks!

Hi, we use Znuny 6.4.3 and want to change authentication to OAuth2. I create a new application und request sucessfully a new token as descripe in the article. (https://www.znuny.org/en/blog/modern-authentication-with-microsoft) When I fetch the mails I got the following error -ERR Authentication fai...

Hallo, wir betreiben aktuell zwei OTRS 5.0.24 System und wollen auf Znuny 6.4 migirieren. Eine Testmigration von einem der Systeme hat problemlos funktioniert. Bei dem zweiten System sind jedoch zusätzliche Pakete (FAQ, GeneralCatalog und ITSMCORE) installiert. Da wir die Pakete nicht mehr benötigen...