Search found 7 matches
- 29 Oct 2010, 09:13
- Forum: Help
- Topic: Couldn't choose "service" when create phone-ticket
- Replies: 2
- Views: 1365
Re: Couldn't choose "service" when create phone-ticket
You should link customer with service. You could select service only after you choose customer.
- 28 Oct 2010, 16:10
- Forum: Помощь
- Topic: Как обновить 2.4.7 до 2.4.8 под Windows?
- Replies: 13
- Views: 10463
Re: Как обновить 2.4.7 до 2.4.8 под Windows?
На otrs.org есть видео "upgrade otrs on windows". Рекомендую просмотреть. Если после просмотра останутся вопросы - пиши в ЛС.
- 27 Oct 2010, 20:13
- Forum: Help
- Topic: Agent's access with SSO
- Replies: 2
- Views: 2536
Re: Agent's access with SSO
It's pity, but when i insert last code block in Config.pm and restart services it doesn't give any result. I suppose AuthModule::LDAP::GroupDN' doesn't affect when i'm using SSO. I have agents and customer in one OU and could differ it only by access group. In my experiments i try to comment $Self->...
- 26 Oct 2010, 15:08
- Forum: Помощь
- Topic: Доступ к агентскому интерфейсу при использовании SSO
- Replies: 0
- Views: 3408
Доступ к агентскому интерфейсу при использовании SSO
Доброго времени суток, После настройки "Single sign on" (на Apache2::AuthenNTLM) для входа и агентов и клиентов (все данные хранятся в AD) необходимо закрыть доступ к агентскому интрефейсу всем, кроме одной группы доступа в AD. Может кто-нибудь подсказать как это может быть реализовано? Бы...
- 26 Oct 2010, 14:46
- Forum: Help
- Topic: Agent's access with SSO
- Replies: 2
- Views: 2536
Agent's access with SSO
Hello, I made SSO(by Apache2::AuthenNTLM) login for agents and customers(credentials stored in AD). Now i need to close access for all customers, except one access group, to agent's interface . Could someone tell me how it should be done? These are my conf files: /etc/apache2/conf.d/otrs.conf contai...
- 12 Jul 2010, 13:11
- Forum: Help
- Topic: Problem with SSO on Linux with Apache(AuthenNTLM) [SOLVED]
- Replies: 2
- Views: 4302
Re: Problem with Single Sign On on Linux with Apache(AuthenN
meilon, thanks a lot. 
} It works!
} It works!
- 01 Jul 2010, 06:25
- Forum: Help
- Topic: Problem with SSO on Linux with Apache(AuthenNTLM) [SOLVED]
- Replies: 2
- Views: 4302
Problem with SSO on Linux with Apache(AuthenNTLM) [SOLVED]
Need some help about SSO on Linux. I choose AuthenNTLM for customer autorization using AD credentials. I have made such changes in otrs.conf <Location /otrs> # ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlResponseHandler ModPerl::Registry Options +E...