Znuny and ((OTRS)) Community Edition

Hello,

I added the screenshot for ticket notification.

Thanks.

Hello Daniel, Thank you for your response and your time. i did some change on my generic Agent. And when i run manually the job, there is tickets affected. But the notification by mail doesn't work. I added screenshot for Generic Agent part below and the result of the manually running. Tell me if yo...

Hello,

I added the screenshot for the Dynamic field and ticket notification.

Thanks.

Hello,

I tried but it doesn't work.

I used GenericAgent, Dynamic Filed and Ticket Notification.

I added screenshot for Generic Agent part below.

Thanks.

Hello Daniel,

Thank you for the quick response.

I will try this way.


Thanks.

Hello,

I want to create a notification for ticket owner to warn him there was no activity for X days.

I try to use element of the " generic agent job management " but it doesn't work.
I try to find solution on internet and the forum.

How can i find a way to do this.

Thanks.

We have the same issue since upgrading to 6.0.37 (Centuran version)
May I ask how you added the various debug in the file as I suspect this would lead us to a solution ?

edit : found the issue browsing this forum, I was missing a rebuild of the config and cleanup of the cache