Search found 6 matches

by tentaclefi
10 Oct 2023, 07:08
Forum: Help
Topic: How to see message source
Replies: 2
Views: 1480

Re: How to see message source

Great, thank you for help once again!
by tentaclefi
10 Oct 2023, 04:25
Forum: Help
Topic: How to see message source
Replies: 2
Views: 1480

How to see message source

Hello,

How can I enable message source view?

I'd need to see email headers but somehow can't figure out where it's activated from.

https://doc.znuny.org/znuny_lts/agentin ... index.html

Thanks!
by tentaclefi
03 Oct 2023, 07:20
Forum: General
Topic: Notify agent of new tickets by SMS / Signal app / etc.
Replies: 5
Views: 3258

Re: Notify agent of new tickets by SMS / Signal app / etc.

Excellent! I got a bit forward with passing on variables to our SMS API. Where could I see what variables can I use to pass data? For example: <User><xsl:value-of select="//Ticket/OwnerData/UserFullname"/></User> I can get the full name, but how about GSM number or email for example if it'...
by tentaclefi
28 Sep 2023, 16:31
Forum: General
Topic: Notify agent of new tickets by SMS / Signal app / etc.
Replies: 5
Views: 3258

Notify agent of new tickets by SMS / Signal app / etc.

Hello, Has anyone been successful on creating notification system which would send SMS or Signal App message when new tickets are received or old ones being answered? I just don't understand how to create the web service. We have iSMS compatible SMS Eagle box and I'd like to either use it or Signal ...
by tentaclefi
23 Dec 2022, 10:15
Forum: General
Topic: SMS or Signal app notification
Replies: 1
Views: 811

SMS or Signal app notification

Hello, I've been searching for SMS notification module which could be used with some SMS gateway service or device but with no luck there. Anyone knows if there is an addon for SMS notifications? When we were still using otrs I wrote a simple script with perl to notify our agents through SMS Eagle g...