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- 10 Jan 2023, 09:33
- Forum: Help
- Topic: Automatically assign a email Ticket in a Queue with a pending status
- Replies: 1
- Views: 1407
Automatically assign a email Ticket in a Queue with a pending status
Hello! It is my first time with OTRS, but hopefully you can help me: I wrote a script that sends an email to the OTRS so that a ticket would be created for our team. I wanted to know if it was possible to automatically assign these emails to a Queue and also if it was possible to automatically set t...