Znuny and ((OTRS)) Community Edition

Hi guys Apologize in advance if this has been answered but I have a quick question. We are looking to setup an On Call Roster and would like to base it on OTRS as we already use this for our day to day helpdesking. Essentially we have a scenario where Ticket is Created. (By our Paging Service) If af...

Thankyou

So obvious once you see it there... and 4 days before 3.0

FreeText Field is my new friend.

Thanks for the ideas... sadly not really an option for me.... (I have a hard enough time getting the guys to update ticket notes as it is)

Can anyone from the Dev crew let us know if this will be a possibility in OTRS 3.x?

Thanks guys

Hi guys I am guessing I need to edit the PM files but (bit of a nightmare) I have no idea what I am doing there Could someone please point me in the right direction. Essentially I just want to include the "Ticket Type" Drop down box from lets say the Ticket Close page on my Ticket Compose ...

Thanks Joseph, Glad I am not the only one.

Hi All Not sure if this should be a feature request, or general help but here goes. As part of our implementation of OTRS (LOVE IT BY THE WAY) we have a number of Ticket Types defined. Unfortunately my self and my team are a bit lazy when it comes to choosing a ticket type prior to closing the job. ...