Znuny and ((OTRS)) Community Edition

Hallo Zusammen, ich bin gerade dabei ein eigenes OTRS Modul zu schreiben, bzw erstmal zu verstehen wie das funktioniert. Anbei ein Beispiel was ich jetzt einfach mal zusammen geschustert habe. Ziel in dem Falle ist die Arbeitszeiten mehr oder weniger Lückenlos zu Dokumenieren. Gemacht hab ich das wi...

Danke Roy!

Hello, we fetch our mails with imap and sometimes get a 600s timeout because the Mailserver is shitty... how can i set the $Param{Timeout} ? i found: Kernel/System/MailAccount/IMAP.pm my $Type = 'IMAP'; # connect to host my $IMAPObject = Net::IMAP::Simple->new( $Param{Host}, timeout => $Param{Timeou...

thanks

Hello, i would like to allow a user group access to specific queues only. Therefore i create a group + queue and assigned the group <=> queue. Now the user gets an access denied message when he tries to access tickets which are in OTHER queues => Perfect. Works. HOWEVER, if the user is the owner of ...

Hello, i have a Postfilter which sets: Kernel::System::PostMaster::Filter::MatchDBSource Filter: '99999_R2D2_MK_Portierung' Set param 'X-OTRS-DynamicField-r2d2mktrigger' to '1' Which works: Kernel::System::PostMaster::NewTicket DynamicField update via 'X-OTRS-DynamicField-r2d2mktrigger'! Value: 1. K...

thx

we have Contracts which run 10 years

Where is it hardcoded...? i mean...it´s maybe hard-coded but not In-Stein-Gemeiselt?

For pending dates

Hello,

how can i extend the years of the date picker?

I would like to have 10 years in the future.

Cheers,
Michael