Search found 3 matches
- 10 Jul 2023, 09:02
- Forum: Help
- Topic: SMTP error - Empty notification
- Replies: 0
- Views: 1758
SMTP error - Empty notification
Hello I'm receiving empty notification emails with body: "No Notification Body for found!". It happen when OTRS can't send email message to clients, because of quota is overflowing or others smtp typical errors occurred. Can somebody tell me how can i resolve this problem? Can I set body o...
- 26 Jun 2023, 10:14
- Forum: Help
- Topic: How disable creating new articles to original ticket by email reply
- Replies: 2
- Views: 518
Re: How disable creating new articles to original ticket by email reply
I never would have thound then this option will solute problem. Thank you very much !!!!
- 26 Jun 2023, 09:54
- Forum: Help
- Topic: How disable creating new articles to original ticket by email reply
- Replies: 2
- Views: 518
How disable creating new articles to original ticket by email reply
Hello I cant find any information about my problem. In my otrs system we often create new tickets by email message. It work great but problem is appearing when customer use reply option on email message, on which basis was created ticket. When original ticket has been closed in the past, sending new...