Search found 5 matches
- 23 Mar 2023, 17:29
- Forum: Help
- Topic: New OTRS install fetches mail, but no new tickets created.
- Replies: 8
- Views: 1163
Re: New OTRS install fetches mail, but no new tickets created.
Thanks, but somehow it doesn't seem to check for that specific module. [otrs@OTRS-test OTRS]$ /opt/otrs/bin/otrs.CheckModules.pl --all o Apache::DBI......................ok (v1.12) o Apache2::Reload..................ok (v0.13) o Archive::Tar.....................ok (v2.38) o Archive::Zip................
- 23 Mar 2023, 15:02
- Forum: Help
- Topic: New OTRS install fetches mail, but no new tickets created.
- Replies: 8
- Views: 1163
Re: New OTRS install fetches mail, but no new tickets created.
Found the issue!
This did the trick:
yum install "perl(Time::Piece module)"
Thanks for the help everyone!!
Much apprecieated
This did the trick:
yum install "perl(Time::Piece module)"
Thanks for the help everyone!!
Much apprecieated
- 23 Mar 2023, 14:40
- Forum: Help
- Topic: New OTRS install fetches mail, but no new tickets created.
- Replies: 8
- Views: 1163
Re: New OTRS install fetches mail, but no new tickets created.
It gives the following output: [otrs@OTRS-test opt]$ ./otrs/bin/otrs.Console.pl Maint::PostMaster::MailAccountFetch --debug Spawning child process to fetch incoming messages from mail accounts... outlook.office.com (IMAPTLS)... IMAPTLS: Found 1 messages on otrs@terumo-europe.com/outlook.office.com. ...
- 22 Mar 2023, 22:47
- Forum: Help
- Topic: New OTRS install fetches mail, but no new tickets created.
- Replies: 8
- Views: 1163
Re: New OTRS install fetches mail, but no new tickets created.
Hello,
Thanks for the help. I see the following unexplainable message:
Message '33' successfully received from server.
IMAPTLS: Failed to process message (saved as /opt/otrs/var/spool/problem-email-...
Kr,
Chris
Thanks for the help. I see the following unexplainable message:
Message '33' successfully received from server.
IMAPTLS: Failed to process message (saved as /opt/otrs/var/spool/problem-email-...
Kr,
Chris
- 22 Mar 2023, 17:51
- Forum: Help
- Topic: New OTRS install fetches mail, but no new tickets created.
- Replies: 8
- Views: 1163
New OTRS install fetches mail, but no new tickets created.
Hello, I've setup 2 new OTRS CE 6.0.38 instances on RHEL. Everything seems to work fine and the O365 mailbox is configured using OAUTH2. Both instances connect correctly to the O365 mailbox via IMAPTLS and fetch the mails correctly. Meaning that the mails get deleted from the inbox after the fetch f...