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- 19 Jul 2023, 12:23
- Forum: Help
- Topic: otrs 2.4 creates new ticket upon customer reply
- Replies: 1
- Views: 1138
otrs 2.4 creates new ticket upon customer reply
Hello Searched the forum for an answer to my problem but i found nothing.. In the company that i work recently we migrate the otrs 2.4 to a new server. Everything works fine except the following: The customer sends an email and a new ticket is created. Then the otrs sends an auto reply email to the ...