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- 15 Dec 2023, 15:14
- Forum: Help
- Topic: Ticket notification configuration
- Replies: 1
- Views: 1064
Ticket notification configuration
Hello! Can I configure a ticket notification to only be sent when a specific word is contained in the tickets. For example, for all incoming tickets that contain the word "Warning", the system sends an email notification to all agents in the queue. Thanks in advance and sorry for the bad e...