Hi,
I'm using OTRS 2.4.7. I've noticed that, when an agent adds an internal note in a ticket owned by other agent, an email notification is sent to the owner. How can I avoid that??
The preferences related to notifications in the agent owner's account are all set to "No", and the Notification ...
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- 23 Jul 2010, 19:22
- Forum: Help
- Topic: Agent Notifications
- Replies: 0
- Views: 1491