Znuny and ((OTRS)) Community Edition

We have customer agents defined in the system to go along with our own agents. These customer agents should only be able to see their own customer info. In the system, they are restricted to their own group and queue. The problem is when a customer agent logs into the system, they are able to access...

The MariaDB-client package was already installed: Package MariaDB-client-10.11.6-1.el9.aarch64 is already installed. Did some more searching. Could not have been this easy. I ran: sudo dnf install "perl(DBD::mysql)" and it installed fine. Was then able to run the otrs/installer.pl. I burne...

Doing a fresh install of the latest LTS version (v6.5.5). I have MariaDB (10.11.6) installed on a different server. Running the "cpan DBD::mysql" command after it was identified by otrs.CheckModules.pl --all. I am getting the error: DBD::mysql requires MySQL 8.x for building. Version repor...