Hello,
the problem seems to be caused by the OTRS cache that occupied all diskspace.
Is it possible to schedule a cache cleaning every week or it will brake te otrs services?
The command, could be this?
perl bin/otrs.Console.pl Maint::Cache::Delete
Search found 4 matches
- 12 Mar 2024, 15:50
- Forum: General
- Topic: OTRS 6.5.2 Error "Browser too old" returns every 2 Mondays
- Replies: 5
- Views: 1589
- 22 Feb 2024, 11:44
- Forum: General
- Topic: OTRS 6.5.2 Error "Browser too old" returns every 2 Mondays
- Replies: 5
- Views: 1589
Re: OTRS 6.5.2 Error "Browser too old" returns every 2 Mondays
Thank you very much to everyone.
"crontab -l -u " was very usefull, but we didnt found any cron that could be linked with the issue.
We are currently investigating and next time the incident will appeare we will check for missing JS files.
"crontab -l -u " was very usefull, but we didnt found any cron that could be linked with the issue.
We are currently investigating and next time the incident will appeare we will check for missing JS files.
- 22 Feb 2024, 11:40
- Forum: General
- Topic: Report: For each ticket see minutes from open to locked and minutes from open to closed
- Replies: 2
- Views: 925
Report: For each ticket see minutes from open to locked and minutes from open to closed
Hello everyone.
I'm tried to build a report in which you can have theese kind of stats:
ID Ticket - Owner\Responsabile - Customer - Minutes lapsed between ticket opened and locked - Minutes lapsed between ticket opened and closed - Minutes lapsed from ticked locked and closed
Is that possible?
I'm tried to build a report in which you can have theese kind of stats:
ID Ticket - Owner\Responsabile - Customer - Minutes lapsed between ticket opened and locked - Minutes lapsed between ticket opened and closed - Minutes lapsed from ticked locked and closed
Is that possible?
- 30 Jan 2024, 13:25
- Forum: General
- Topic: OTRS 6.5.2 Error "Browser too old" returns every 2 Mondays
- Replies: 5
- Views: 1589
OTRS 6.5.2 Error "Browser too old" returns every 2 Mondays
Hi. My name is Emanuele and my English is very poor, I apologize for this. I've search for error "Browser too old" on this comunity and I found many comands that helped me fixing this issue (thank you all for this!) On the first time this error appeared I ran theese commands: # Stop servic...