Bump.
Someone has to know a solution for this? I love OTRS, but this is just absurd and makes no sense what so ever, customer should be defined as the persons who sends the ticket in in the first place, not the last one who replied to the ticket.
Search found 2 matches
- 31 Jul 2010, 23:07
- Forum: Help
- Topic: Customer ticket close notification
- Replies: 3
- Views: 2326
- 28 Jul 2010, 12:13
- Forum: Help
- Topic: Customer ticket close notification
- Replies: 3
- Views: 2326
Customer ticket close notification
Hi, I've searched the forums but haven't found anything concerning this question. I have configured OTRS to automatically send the customer a notification that their ticket is closed, with ticket ID and ticket status(closed successful/unsuccessful). However, as soon as I forward the ticket to anothe...