Thank you so much!
May I ask one more question?
After installing the new package, how can I fix the above error of not being able to find OTRSMasterSlave?
Search found 10 matches
- 26 Feb 2024, 21:04
- Forum: Help
- Topic: OTRSMasterSlave on Znuny 7.0.15
- Replies: 2
- Views: 1234
- 26 Feb 2024, 17:41
- Forum: Help
- Topic: OTRSMasterSlave on Znuny 7.0.15
- Replies: 2
- Views: 1234
OTRSMasterSlave on Znuny 7.0.15
Hello Bros, Has anyone successfully installed OTRSMasterSlave on Znuny 7.0? I got error message when I installed it. +----------------------------------------------------------------------------+ ERROR: Znuny-znuny.Console.pl-Admin::Package::Install-22 Perl: 5.34.0 OS: linux Time: Mon Feb 26 14:31:5...
- 25 Feb 2024, 16:28
- Forum: Help
- Topic: 500 Error after upgrading to Znuny 7.0.15
- Replies: 12
- Views: 1576
Re: 500 Error after upgrading to Znuny 7.0.15
Hello Roy, May I ask the time to release CISearch and DashboardWidgetSearchProfile? As I got an error message: ERROR: Znuny-CGI-22 Perl: 5.34.0 OS: linux Time: Sun Feb 25 14:17:07 2024 Message: Can't locate Kernel/Modules/ZnunyCISearch.pm in @INC (you may need to install the Kernel::Modules::ZnunyCI...
- 15 Feb 2024, 21:59
- Forum: Help
- Topic: 500 Error after upgrading to Znuny 7.0.15
- Replies: 12
- Views: 1576
Re: 500 Error after upgrading to Znuny 7.0.15
Hi Roy, Thanks again for your help. Unfortunately, after running the following commands, sudo su - otrs -c 'bin/znuny.Console.pl Admin::Package::Upgrade https://download.znuny.org/releases/itsm/packages7/:GeneralCatalog' sudo su - otrs -c 'bin/znuny.Console.pl Admin::Package::Upgrade https://downloa...
- 15 Feb 2024, 19:26
- Forum: Help
- Topic: 500 Error after upgrading to Znuny 7.0.15
- Replies: 12
- Views: 1576
Re: 500 Error after upgrading to Znuny 7.0.15
Hello Roy, Thanks again for your assistance. I tried to run the command, however, I got the following error message: The following packages could not be found in the online repositories... GeneralCatalog ITSMChangeManagement ITSMConfigurationManagement ITSMCore ITSMIncidentProblemManagement ITSMServ...
- 15 Feb 2024, 19:13
- Forum: Help
- Topic: 500 Error after upgrading to Znuny 7.0.15
- Replies: 12
- Views: 1576
Re: 500 Error after upgrading to Znuny 7.0.15
Just to record my step, the command is
sudo su - otrs
sudo su - otrs
- 15 Feb 2024, 16:55
- Forum: Help
- Topic: 500 Error after upgrading to Znuny 7.0.15
- Replies: 12
- Views: 1576
Re: 500 Error after upgrading to Znuny 7.0.15
Hello Roy, I tried the following command as a root user: su - otrs bin/znuny.Console.pl Admin::Package::UpgradeAll but it prompts to input the password of the user "otrs" As far as I know, we didn't create the user"orts", I tried blank and otrs, but they are not correct. I would ...
- 15 Feb 2024, 00:47
- Forum: Help
- Topic: 500 Error after upgrading to Znuny 7.0.15
- Replies: 12
- Views: 1576
Re: 500 Error after upgrading to Znuny 7.0.15
Thank you so much!
I will try it.
I will try it.
- 14 Feb 2024, 23:54
- Forum: Help
- Topic: 500 Error after upgrading to Znuny 7.0.15
- Replies: 12
- Views: 1576
Re: 500 Error after upgrading to Znuny 7.0.15
checked the apache log showing: Message: Can't locate Kernel/Modules/AgentPreMasterSlave.pm in @INC (you may need to install the Kernel::Modules::AgentPreMasterSlave module) (@INC contains: /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local /lib/x86_64-linux-gnu/perl/5.34.0 /...
- 14 Feb 2024, 23:03
- Forum: Help
- Topic: 500 Error after upgrading to Znuny 7.0.15
- Replies: 12
- Views: 1576
500 Error after upgrading to Znuny 7.0.15
Hi Bros, I am a newbie. Few days ago, we updated our system from 6.5 to Znuny 7.0.15. We would like to stay with /opt/otrs. We can access the login page, even though the URL is changed to http://xxx.xxx/Znuny/index.pl But after logging, we got 500 error. May I ask where should I start troubleshootin...