Search found 7 matches
- 26 Feb 2024, 16:49
- Forum: Help
- Topic: Support Data Collector vs otrs.CheckModules.pl perl module versions
- Replies: 9
- Views: 1277
Re: Support Data Collector vs otrs.CheckModules.pl perl module versions
The problem is that the perl-homedir RPM sets up a local::lib for all users, including root, so any modules installed as root get installed to its local::lib instead of the global sitelib as expected.
- 23 Feb 2024, 09:52
- Forum: Help
- Topic: Support Data Collector vs otrs.CheckModules.pl perl module versions
- Replies: 9
- Views: 1277
Re: Support Data Collector vs otrs.CheckModules.pl perl module versions
Redhat system repositories do not provide all the modules and versions required by Znuny. It is almost impossible to provide such modules using system repositories/rpm packages. We have to add/update it manually.
- 22 Feb 2024, 15:47
- Forum: Help
- Topic: Support Data Collector vs otrs.CheckModules.pl perl module versions
- Replies: 9
- Views: 1277
Re: Support Data Collector vs otrs.CheckModules.pl perl module versions
When I run AdminSupportDataCollector it uses my Perl modules that come with the base Perl installation from the repository.
It ignores my Perl modules that I downloaded from CPAN for the OTRS user.
When I run the script manually it works correctly.
It ignores my Perl modules that I downloaded from CPAN for the OTRS user.
When I run the script manually it works correctly.
- 20 Feb 2024, 16:03
- Forum: Help
- Topic: Support Data Collector vs otrs.CheckModules.pl perl module versions
- Replies: 9
- Views: 1277
Re: Support Data Collector vs otrs.CheckModules.pl perl module versions
I did it a few days ago. I executed otrs.Console.pl Maint::Cache::Delete also. It didn't help.
Should I delete any temp directory?
Should I delete any temp directory?
- 20 Feb 2024, 14:09
- Forum: Help
- Topic: Support Data Collector vs otrs.CheckModules.pl perl module versions
- Replies: 9
- Views: 1277
Support Data Collector vs otrs.CheckModules.pl perl module versions
Hello, Support Data Collector module in my Znuny instillation shows different perl modules versions. On my user "otrs" account - otrs.CheckModules.pl script shows the correct values but Support Data Collector module shows the wrong valuse. My Znuny installation uses "otrs" user. ...
- 15 Feb 2024, 13:52
- Forum: Help
- Topic: Text field instead of the old wysiwyg editor after 6.5.4. to 6.5.6 update
- Replies: 2
- Views: 1019
Re: Text field instead of the old wysiwyg editor after 6.5.4. to 6.5.6 update
I thought this wasn't needed between 6.5.x versions.
Now I did it and it works.
Thank you very much for your help!
Piotr
Now I did it and it works.
Thank you very much for your help!
Piotr
- 15 Feb 2024, 11:53
- Forum: Help
- Topic: Text field instead of the old wysiwyg editor after 6.5.4. to 6.5.6 update
- Replies: 2
- Views: 1019
Text field instead of the old wysiwyg editor after 6.5.4. to 6.5.6 update
Hello,
after 6.5.4. to 6.5.6 update I have a text field instead of the old wysiwyg editor.
When I want for example to close the ticket I see HTML code instead of a classic editor.
How to fix it?
Could you help me?
after 6.5.4. to 6.5.6 update I have a text field instead of the old wysiwyg editor.
When I want for example to close the ticket I see HTML code instead of a classic editor.
How to fix it?
Could you help me?