Search found 3 matches
- 12 Mar 2024, 11:00
- Forum: Help
- Topic: znuny owner filter selection doesnt work right
- Replies: 2
- Views: 1034
Re: znuny owner filter selection doesnt work right
Hey I have found a workaround, but I'm not really satisfied with it. If I remove all my queues under notification settings, the owner filter works without any issues. However, when I add a queue there, I only see the owners of tickets that are available. I cannot filter by the owners of all tickets ...
- 29 Feb 2024, 23:40
- Forum: General
- Topic: OTRS 5.0.27 CustomerID not updating (values from LDAP) in ticket view and overview
- Replies: 10
- Views: 3750
- 26 Feb 2024, 09:26
- Forum: Help
- Topic: znuny owner filter selection doesnt work right
- Replies: 2
- Views: 1034
znuny owner filter selection doesnt work right
Greetings, After upgrading from version 6.5 to 7.0.15, we encountered the following problem: Our users are unable to sort tickets by owner; they only see themselves in the overview for selection. However, when I log in as an admin, I can choose any user. The users have the necessary read and write p...