Znuny and ((OTRS)) Community Edition

I set it to the process id instead of the process name, but the ACL is still not working. The process still visible for the IT queue (group).

Hi, This can be done with ACLs - Roy I tried to do it, but it's not working, "New employee hiring" process still visible from an IT agent. https://imgur.com/DIzZtuW https://imgur.com/DIzZtuW My ACL settings were this: https://imgur.com/m8jZee0 https://imgur.com/m8jZee0 Anybody could help ...

Hi,
Is it possible to create a new process ticket only visible to the HR groups/queues? Such as new employee hiring process should be only visible to HR agents when creating a new process (and should not be visible by IT group).