Search found 11 matches
- 28 Jan 2025, 11:02
- Forum: Help
- Topic: Upgrading Znuny from 7.0 to 7.1.3 issues
- Replies: 3
- Views: 13386
Upgrading Znuny from 7.0 to 7.1.3 issues
Having issues with the migration. Executing tasks ... Step 1 of 20: Check required Perl version ... Step 2 of 20: Check required Perl modules ... Step 3 of 20: Check if database has been backed up ... Step 4 of 20: Check required database version ... Step 5 of 20: Check database default storage engi...
- 04 Oct 2024, 01:19
- Forum: Help
- Topic: Znuny OAuth2 No Refresh token
- Replies: 9
- Views: 5192
Re: Znuny OAuth2 No Refresh token
Hi Roy,
I have attached a screenshot of the config and the znuny version we are on is znuny-7.0.19-01.
I have also tried the following URL for the token refresh: https://accounts.google.com/o/oauth2/token
However, neither one of them changed anything.
I have attached a screenshot of the config and the znuny version we are on is znuny-7.0.19-01.
I have also tried the following URL for the token refresh: https://accounts.google.com/o/oauth2/token
However, neither one of them changed anything.
- 03 Oct 2024, 21:53
- Forum: Help
- Topic: Znuny OAuth2 No Refresh token
- Replies: 9
- Views: 5192
Re: Znuny OAuth2 No Refresh token
Hi Roy,
Yes, I have tried in the past to create another OAuth2 account with the same Google credentials and it did not work. I have just recreated one now and it's still showing similar symptoms.
Thank you for your help
Yes, I have tried in the past to create another OAuth2 account with the same Google credentials and it did not work. I have just recreated one now and it's still showing similar symptoms.
Thank you for your help
- 03 Oct 2024, 19:05
- Forum: Help
- Topic: Znuny OAuth2 No Refresh token
- Replies: 9
- Views: 5192
Re: Znuny OAuth2 No Refresh token
Hi Roy, Sorry for the delay. Yes outbound for http/https is allowed. I would assume if that wasn't working properly, the initial access token would not work. The access token is working, but the refresh token does not have anything and the status remains: "No refresh token was requested yet&quo...
- 26 Sep 2024, 23:09
- Forum: Help
- Topic: Znuny OAuth2 No Refresh token
- Replies: 9
- Views: 5192
Re: Znuny OAuth2 No Refresh token
Hi Roy, Thank you for the response. I did find there were some FW rules that were blocking the connection. I was able to get IMAPS working properly, however now the issue is when I am using OAUTH2, the "Refresh token status" does not auto-refresh. Here is what I see in the logs: Thu Sep 26...
- 25 Sep 2024, 19:31
- Forum: Help
- Topic: Znuny OAuth2 No Refresh token
- Replies: 9
- Views: 5192
Re: Znuny OAuth2 No Refresh token
I have turned on IMAP settings on the Gmail account and 2-step verification is turned on
- 25 Sep 2024, 19:28
- Forum: Help
- Topic: Znuny OAuth2 No Refresh token
- Replies: 9
- Views: 5192
Znuny OAuth2 No Refresh token
Hello, I am having issues getting gmail to connect for fetching mail. I have setup IMAPS with OAuth2 authentication but it does not work and gives me the following error: Znuny-znuny.Console.pl-Maint::PostMaster::MailAccountFetch-96 CommunicationLog(ID:244102,AccountType:-,AccountID:-,Direction:Inco...
- 21 Aug 2024, 20:52
- Forum: Help
- Topic: Issue migrating from 6.5 to 7.0
- Replies: 4
- Views: 2080
Re: Issue migrating from 6.5 to 7.0
I rebooted the server and tried again. It looks like it's working now. Thank you so much for your help
- 21 Aug 2024, 20:33
- Forum: Help
- Topic: Issue migrating from 6.5 to 7.0
- Replies: 4
- Views: 2080
Re: Issue migrating from 6.5 to 7.0
Hi Roy, Thank you for that. I ended up removing that file and then changed the Home setting in Kernel/Config.pm. I had modified it in "/opt/otrs" and not in "/opt/znuny". After making those changes I re-ran the the script: [znuny@rt ~]$ scripts/MigrateToZnuny7_0.pl Migration star...
- 21 Aug 2024, 19:56
- Forum: Help
- Topic: Issue migrating from 6.5 to 7.0
- Replies: 4
- Views: 2080
Re: Issue migrating from 6.5 to 7.0
Update: I copied over the ZZZAAuto.pm to the new directory /opt/znuny/Kernel/Config/Files: [znuny@rt Files]$ cp ZZZAAuto.pm /opt/znuny/Kernel/Config/Files/ [znuny@rt Files]$ pwd /opt/otrs/Kernel/Config/Files [znuny@rt Files]$ cd /opt/znuny/Kernel/Config/Files/ [znuny@rt Files]$ ls XML ZZZAAuto.pm [z...
- 21 Aug 2024, 18:48
- Forum: Help
- Topic: Issue migrating from 6.5 to 7.0
- Replies: 4
- Views: 2080
Issue migrating from 6.5 to 7.0
Hello, I am not that familiar with znuny and we recently setup OTRS 6.5.9. I ran into issues doing the migration and would appreciate some help. When I try to execute the following command, I get the errors below: [znuny@rt ~]$ scripts/MigrateToZnuny7_0.pl Can't locate Kernel/Config/Files/ZZZAAuto.p...