Znuny Open Source Ticketsystem

Having issues with the migration. Executing tasks ... Step 1 of 20: Check required Perl version ... Step 2 of 20: Check required Perl modules ... Step 3 of 20: Check if database has been backed up ... Step 4 of 20: Check required database version ... Step 5 of 20: Check database default storage engi...

Hi Roy,

I have attached a screenshot of the config and the znuny version we are on is znuny-7.0.19-01.
I have also tried the following URL for the token refresh: https://accounts.google.com/o/oauth2/token
However, neither one of them changed anything.

Hi Roy,

Yes, I have tried in the past to create another OAuth2 account with the same Google credentials and it did not work. I have just recreated one now and it's still showing similar symptoms.

Thank you for your help

Hi Roy, Sorry for the delay. Yes outbound for http/https is allowed. I would assume if that wasn't working properly, the initial access token would not work. The access token is working, but the refresh token does not have anything and the status remains: "No refresh token was requested yet&quo...

Hi Roy, Thank you for the response. I did find there were some FW rules that were blocking the connection. I was able to get IMAPS working properly, however now the issue is when I am using OAUTH2, the "Refresh token status" does not auto-refresh. Here is what I see in the logs: Thu Sep 26...

I have turned on IMAP settings on the Gmail account and 2-step verification is turned on

Hello, I am having issues getting gmail to connect for fetching mail. I have setup IMAPS with OAuth2 authentication but it does not work and gives me the following error: Znuny-znuny.Console.pl-Maint::PostMaster::MailAccountFetch-96 CommunicationLog(ID:244102,AccountType:-,AccountID:-,Direction:Inco...

I rebooted the server and tried again. It looks like it's working now. Thank you so much for your help

Hi Roy, Thank you for that. I ended up removing that file and then changed the Home setting in Kernel/Config.pm. I had modified it in "/opt/otrs" and not in "/opt/znuny". After making those changes I re-ran the the script: [znuny@rt ~]$ scripts/MigrateToZnuny7_0.pl Migration star...

Update: I copied over the ZZZAAuto.pm to the new directory /opt/znuny/Kernel/Config/Files: [znuny@rt Files]$ cp ZZZAAuto.pm /opt/znuny/Kernel/Config/Files/ [znuny@rt Files]$ pwd /opt/otrs/Kernel/Config/Files [znuny@rt Files]$ cd /opt/znuny/Kernel/Config/Files/ [znuny@rt Files]$ ls XML ZZZAAuto.pm [z...

Hello, I am not that familiar with znuny and we recently setup OTRS 6.5.9. I ran into issues doing the migration and would appreciate some help. When I try to execute the following command, I get the errors below: [znuny@rt ~]$ scripts/MigrateToZnuny7_0.pl Can't locate Kernel/Config/Files/ZZZAAuto.p...