Znuny Open Source Ticketsystem

Hi everybody. I'm still stuck with this question from "jgallego". It would be nice to have a new field created in CustomerUser table (something like department, or company unity) stored in FreeText from Tickets table. With that, I could easily obtain these informations in reports and show ...

This post was very useful to me.
But, if I want to set the default "selected" option in the Selections list?

Thanks in advance

Take a look at the error logs. Probably you aren´t adding some required columns in your CSV definition like: Name, Incident State and Deployment State (this ones are mandatory). You can also take a look at this thread http://www.mail-archive.com/itsm@otrs.org/msg00119.html Best Regards. Eduardo Ribe...