Znuny Open Source Ticketsystem

Hi jojo. Here the log ############################################## Jul 11 12:57:17 box OTRS-CGI-10[11898]: [Notice][Kernel::System::Auth::DB::Auth] User: Mauro authentication ok (REMOTE_ADDR: xx.yy.ww.zz ). Jul 11 13:00:20 box OTRS-CGI-10[11900]: [Notice][Kernel::System::AuthSession::DB::CheckSess...

Thank you jojo.
No, the address is static.
The only is that the server is behind a firewall (not natted, but a firewall in transparent mode) and only http, https, ssh ports are opened, the ping (for example) is not allowed and is filtered from the firewall.
Mauro.

Hi all, i've installed OTRS Ver. 3.0.9-01 on a Fedora14 32 bit box. This is not my first installation, because i try from many time to make OTRS work in my company. This version seems to be complete and usefull, but i've one problem: when i work, in admin or in ticket handling, my session expire ver...

Ciao a tutti, ho installato OTRS Ver. 3.0.9-01 su un Fedora 14 32 bit. Sto cercando di configurare il prodotto, ma noto già un primo problema: quando navigo nel menu ADMIN, e cerco di personalizzare le componenti del sistema (risposte automatiche, agenti, code ...) se non sono veloce nell'eseguire l...

Fixed in 3.0.0 Beta 2 released in 2010-08-23.
Thanks all.
Mauro.

Thanks nebulink.
I prefere IMAP for take an history of the e-mail and my server is "firwalled" at POP3 protocol.
My bug-report (http://bugs.otrs.org/show_bug.cgi?id=5706) is marked like a duplicate of another and escaled to developer.
We wait.
Thanks.

I know that is a BETA, but i hope this can help (i say .. for test pourpose) because i like the product.
I open a bug as you suggest: (http://bugs.otrs.org/show_bug.cgi?id=5706) BUG number 5706.
Thanks.
Mauro.

Hi all, i recently install OTRS ver. 3.0.0 Beta for test pourpose on a CENT OS ver 5.5 box. I try test all the feature and i have one error. I google a bit, but no found info about this error that can solve it. My postmaster account is set for retrive mail in IMAP mode, on an IMAP external mail serv...