Znuny Open Source Ticketsystem

sorry must have confused my current mysql version: Ver 14.14 Distrib 5.5.50

PRODUCT = OTRS VERSION = 5.0.27 BUILDDATE = Tue Mar 6 04:21:28 CET 2018 BUILDHOST = otrsbuild.otrs.com I agree, I'm not too concerned with the database,I'm more concerened with the OS. Upgrading the OS was not practical. No good way to go from Ubuntu 2014 to 2024. So created a new VM with Ubuntu 202...

Could use some advice. Our company is stuck with OTRS 5.5 since Ubuntu 14 (Old System). I want to keep all the tickets/users/permissions/automation in our current OTRS and move to Ubuntu 24 and Znuny 6.5 (new system). Now the old system uses Myslq 5.5, New system has MariaDB? I could use some advice...

nevermind. It looks like browser duckduck go can't access the admin functions. Same user on Chrome, has no problems.

Ok, I got MariaDB on my server, restored from backup and logged in! After rebuilding the configuration my QUEUES came back!! Thank you for that. The only problem is my admin access did not. Why would that be? I imagine I can re-login with the default admin account and re-apply admin rights but worri...

Ok, I think I understand. So this is what I believe my upgrade path should be: Origial OTRS5 (on Ubuntu14) -> Migrate to New Server OTRS5 (on Ubuntu 24.04 - with MariaDB) After I get above working I can do the following: New Server OTRS5 (on U24.04 w/ Maria DB) -> upgrade to Znuny 6.1 (MariaDB) That...

That is correct. It is the latest MySQL.

So do I upgrade my migrated OTRS to Znuny 6.1? and I'll have all my users with the right permissions back?

I'm a bit at my wits end and here as a bit of last resort. We have OTRS5 on an old Ubuntu 14 server and would like to migrate it to something more modern (Ubuntu 24) before we upgrade OTRS. I got the apache, users, and MYSQL all set up. I run the backup script on the old server (get about 315GB in f...

Ok, I solved it. I finally got access. I believe I had not edit the wsdl file correctly. Something must have been pointing at the wrong server.

My apologies to everyone.

yes absolutely, no problem logging in with those credentials

I thought I attached. Will try again.

On the right side is the reply from the server. That's the error.

This seems like it should be easy but I've run into every wall imaginable (googled everything I could think of) and can use some help with SOAP web services.. I'm using SoapUI 5.9.0 to test a proof of concept. I've created the webservice and added the operations (TicketCreate, TicketGet...) My issue...