Znuny Open Source Ticketsystem

Hi, in which settings can I change how the time is displayed in the changed/created columns? I would like to leave it like this, as shown in the image. https://community.znuny.org/download/file.php?mode=view&id=9004 Currently, the date and time are displayed regardless of when the change occurre...

When the agent creates a ticket, I would like to fill in the subject field according to the selected template. (/znuny/index.pl?Action=AdminTemplate;Subaction=Change;ID=5) I've been searching for this for two days and found similar topics, but the links are broken. If anyone can guide me or point me...