Znuny Open Source Ticketsystem

where is that at? Me and another guy are working with this so I will confirm with him

Ok I am trying to figure out why the system is not emailing me when there is a new ticket created by a customer? i have the group set to mail my address yet I have created a few test tickets and I don’t receive an email from otrs.. Can someone help?

Hello all and how are you doing, I am new to OTRS and its functionality but I am very excited by what I have learned so far, and I welcome all and any pointers, suggestions, and input on how to simplify things. Currently I am trying to figure out how to remove queues, junk. raw.. and replace with my...