Znuny and ((OTRS)) Community Edition

Hi Lorenzo, Thanks for reply. :) Your information is definitely helpful for me yes i could see mapping of version & fileds. But i want to perform bulk action on CI.If ill write some kind of trigger to directly manipulate database so that i can update multiple CI in single click. Or if any other ...

Hi, I have following doubt please help me. 1. complete Configuration Item information is not stored in database.It is just saving part of information. So where can i locate my Colmplete CI information? Is there any way to view complete set of CI view in DB or in xml form? :? 2. Is there any way to t...

Hi, Can any one help me to configure PostMaster Filters to send FollowUp ticket. Im trying to integrate otrs and zabbix. I can able to do it successfully. But zabbix is sending each and every alert to otrs. I want to apply filter to do something like this. 1.) Zabbix send alert to otrs(e.g. Problem ...

Hi,
I have tried changing setting of queue but i could not able to get expected result.
Default reject/new ticket created option is not working at my end.
Please suggest me other work arround.

Hi, Thanks for quick reply. But i dont want to make this setting ,because changing that setting will result in all queue. I want to make change for specific queue . I have 5 different queue. and i want to make xyz queus ticket once close customer should not sent follow-up mail instead customer shoul...

Hi, I want the behavior as once agent closes ticket.customer should not sent follow up to same ticket.instead he should open new Ticket. So have configure Queue <-> Auto Responses Management I have configure test queue with default reject/new ticket created after closed ticket. But may be im doing s...

I got query something like this The ticket age is always calculated as time gap from ticket creation to your actual system time. This is reasonable because tickets could be reopened, so the time between creation and closure can changes after reopening. You can receive the time gap you require throug...

Im also looking for similar kind of solution.. Please any body has implemented something like this please let us know. In this setup the time keeps on ticking even after i have set a ticket to "closed successful" or "closed unsuccessful". They way i want it is that the time reall...

Hey i got solution...
there is no problem in queue..sorry for my last post...

Hi,
Im also facing same issue,
I have checked postmaster filter too..but i have not added any filter for such mail?
Can you please suggest me solution?

Hi BIG_jan,
Thanks for your help..
Your solution work at my end....
Thanks a lot... u r gr8.....

Hi,
Thanks for reply..
I have tried to download OTRS::CiCS module,but it seems that it is in German language.
So is that module support English language module 2???

Please suggest me correct way of doing so,

No 1 has face such issue till now?????
Is there any body who can help me out???

Hii,
s there way to parse escalated mail via procmail so that i can do additional action on escalation event??
Any kind of input is appreciated ... Plz help me out...

Hello, Is there way to generated FAQ based on kind of request coming to OTRS.. :shock: that is dynamically create FAQ based on kind of issue coming in OTRS? :o If it is having any kind of work around at code level i'm ready to do so.but before development i want feasibility study.So is it possible t...

Hi, when a customer gave followup to a ticket which is closed in last month or 3-4 months back & then age of ticket or stat report generated using TicketSolutionResponseTime is wrong .. i mean it will be showing complete time that is from ticket raised to ticket closure... so is there any way to...

Your solution work at my end...