Znuny Open Source Ticketsystem

So now, the real problems seem to be solved, only some inconveniences remain: * modifying the customerID as an agent looking at a ticket is not convenient and errorprone: you need to manually write the string in a textbox, whereas the queues can easily be selected using the selecttag. Is there a fix...

Thanks for the advice. I found the sample in the .procmail and enabled it (though i slightly modified the regex, to not get the .TLD part) The customerID assigning works nicely, I had an issue during testing that as customer, I could not see the mails. But apparently they wound up in queues that had...

fbobraga wrote:

tgilles wrote:Set X-ORTS-Queue: <?????????WHAT GOES HERE???????>

I also don't know this: the queue name? or ID?

the name. It's trivial to try this out, if you have a working procmail setup (which is easy as well, given that otrs ships a sample .procmailrc file)

good. thanks. I disabled those queues in that config setting. Now I just need to remember everytime I create an internal queue, I should immediately go to the CustomerPanelOwnSelection to disable it again... I also have another problem: we have a customer from which a lot of different people will se...

Indeed, thank you.

Yes, you can have a PostmasterFilter or Generic Agent that checks the user's customerid and change New tickets to the queue to that applies to the customerid. that is cool. thanks. Customers are agnostic (don't know/don't care) what Queue they are a part of. Really? Then why is it that under "...

perfect, searching for statusview makes it show up in ModuleRegistration. Thanks.
But how do I go to it? I can't find a link on my dashboard.

I found http://lists.otrs.org/pipermail/otrs/2006-March/010599.html, where they suggest to give the same customerID to multiple customers. I did exactly that, i gave customer A and B the exact same (textual) customerID. However, if A then sends a mail, only A can see it in his webinterface. B cannot...

Hi, for some of our customers, there are several people who should be able to log in and check all tickets for their company. (ie tickets opened by them and by their colleagues) If I understood correctly, a "customer" in otrs is just a person (or rather, an email address/login). So to mode...

Hi, I'm looking for a way to be able to see *all* tickets, and according to http://lists.otrs.org/pipermail/otrs/2009-May/026665.html and http://www.mail-archive.com/otrs@otrs.org/msg29005.html I should look for AgentTicketStatusView. So, in SysConfig I go to Frontend::Agent::ModuleRegistration, but...