Znuny Open Source Ticketsystem

Thank you Wolfgang! I forgot to remove the "#" in front of "use Apache::DBI ();", should have noticed this ...
Things run fine now; thanks again.
JDOS

Hi all, After upgrading from 2.4.7 to 2.4.9 (or to 2.4.8 but I noticed this since 2.4.9 is installed) I'm unable to enable Apache::DBI in apache2-perl-startup.pl. First, I get this message in error_log: [Wed Nov 17 12:02:19 2010] [error] Can't locate object method "connect_on_init" via pac...

Thanks Mike! I'll test version 3 as soon as the first stable version comes out.

JDOS

I'm having this problem also; any news about this?

Kind regards,
JDOS

Well, I suppose this solution isn't possible so I changed this: CustomerID => 'physicalDeliveryOfficeName', and: [ 'UserCustomerID', 'CustomerID', 'physicalDeliveryOfficeName', 0, 1, 'var', '', 0 ], In AD I changed Office in the userobjects into company.com and things work as they should. Still, I h...

In that case I get the description of the user-object while I need the description of the domain-object. So, first I have to retrieve that information and store this in DomainID: # CustomerUser # (customer user ldap backend and settings) $Self->{CustomerUser} = { Name => 'LDAP AD Windows 2003', Modu...

Dear crythias, Please forgive me my ignorance but I'm not quite into Perl. Suppose, I'd like to test my scenario, what syntax do I have to use? I modified the description of our domain into "company.com"; the string that should be the customer_id for every user and every new ticket created...

Thanks for your reply crythias. If the tickets already have the same customer_id, you need to make certain that the Users all have that customer_ID. Exactly! But how should I do this? For new tickets, you want to be certain that your Users each have that information correctly applied in the Customer...

I know but I want the customer_id to get modified from john.doe@company.com to company.com so all the customer's can view each-other's tickets.

Hi all, I'd like to do this: All our customers need to be able to find each-other's tickets; they all belong to the same company. So, OTRS uses customer_user_id to keep track of the customer (person) whom the ticket belongs to and customer_id is stored with the company name. I used the example in pr...

That's it! Thanks a lot guys!

Hi ferrosti, This is my Config.pm; should I make adjustments in the Map=> area? # -- # Kernel/Config.pm - Config file for OTRS kernel # Copyright (C) 2001-2009 xxx, http://otrs.org/ # -- # $Id: Config.pm.dist,v 1.21 2009/02/16 12:01:43 tr Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY....

I think this is exactly what I did ...

Thanks ferrosti for your reply. If this is not possible, so be it. But maybe this is an option: When a ticket is created by a customer using the webinterface the field From of that ticket is displayed as Firstname Lastname <emailaddress>, when the ticket is created by sending an email it's displayed...

Hello OTRS-admins, This is my configuration: OTRS 2.4.7 running on openSuSE 11.2 and using AD Windows 2003 as a LDAP backend. When a customer creates a ticket using the default customer webinterface everything works as expected and user information is automatically generated / retrieved (Firstname, ...