Is there anyway to change a setting so notes added to call are editable.
On ocasions I have posted a note and accountable time to wronge call is there anyway to delete this note or edit it?
Search found 3 matches
- 20 Sep 2010, 01:43
- Forum: Help
- Topic: Delete events or edit events
- Replies: 10
- Views: 9419
- 20 Sep 2010, 01:39
- Forum: Help
- Topic: Accounted Time and job comments
- Replies: 4
- Views: 2126
Re: Accounted Time and job comments
Thanks for the reply,
Justed created a dummy ticket and put in a negative amount this works.
Justed created a dummy ticket and put in a negative amount this works.
- 17 Sep 2010, 16:22
- Forum: Help
- Topic: Accounted Time and job comments
- Replies: 4
- Views: 2126
Accounted Time and job comments
I run a small IT Consultancy business and use OTRS as a mean to log calls for my customers and enter in the time spent on each job. On some ocasions the account time exceeds what i want to actually charge the customer. Is there any way to make accounted time editable so the accounted time can be ...