Search found 3 matches

by aandstech
20 Sep 2010, 01:43
Forum: Help
Topic: Delete events or edit events
Replies: 10
Views: 9419

Delete events or edit events

Is there anyway to change a setting so notes added to call are editable.
On ocasions I have posted a note and accountable time to wronge call is there anyway to delete this note or edit it?
by aandstech
20 Sep 2010, 01:39
Forum: Help
Topic: Accounted Time and job comments
Replies: 4
Views: 2126

Re: Accounted Time and job comments

Thanks for the reply,
Justed created a dummy ticket and put in a negative amount this works.
by aandstech
17 Sep 2010, 16:22
Forum: Help
Topic: Accounted Time and job comments
Replies: 4
Views: 2126

Accounted Time and job comments

I run a small IT Consultancy business and use OTRS as a mean to log calls for my customers and enter in the time spent on each job. On some ocasions the account time exceeds what i want to actually charge the customer. Is there any way to make accounted time editable so the accounted time can be ...