Znuny Open Source Ticketsystem

I have only a single client on my system otrs.
I want when creating a ticket is set the "from (client)" field in AgentTicketPhone page. Marrow, which is loaded automatically and I have a single client.
In this way the agent has to setear the field.
Similarly to AgentTicketEmail.
is it possible ...

Power load inventory of 400 pcs. Creating a template for import / export.
Now I need to change the hard drive capacity and RAM memory of all PCs to load previously loaded error and that these values in bytes.
I want to make a script to change the values of these fields and transferred to GB.
In ...

Later, these logs appear when attempting to login again.

[Fri Nov 19 11:17:42 2010] [error] [client 10.1.1.113] ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Fri Nov 19 11:17:42 2010, referer: http://10.1.1.159/otrs/index.pl?Action=Logout
[Fri Nov 19 11:17:42 2010] [error] [client 10.1.1.113 ...

In /opt/otrs/var/log or in /var/log I have no files of OTRS errors.
Where do I find files error log?

the apache error log; /var/log/apache2/error_log

I see that in each Loguin I get the following error index.pl login /var/log/httpd/error_log

[Fri Nov 19 09:01:13 2010] [error] [client 10.1.1 ...

I'm confused now.

Apache2 is Apache version 2?

On my system, have not /etc/apache2/ .
I have /etc/httpd/ .

[root@localhost ~]# httpd -v
Server version: Apache/2.2.3


I think apache2 is used in some Linux distributions, other than centos. Centos using httpd.

In addition, otrs.CheckModules.pl ...

thanks for your help.

the /etc/httpd/conf.d/otrs.conf is as follows
# --
# added for OTRS (http://otrs.org/)
# $Id: apache2-httpd-new.include.conf,v 1.5 2008/11/10 11:08:55 ub Exp $
# --

# agent, admin and customer frontend
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs ...

thanks for responding Wolfgangf.
follow your recommendations, but at times is slow to respond.
Now [Support Assessment] reads me

Webserver
Check Comentario Estado
Display web server version. You are running Apache/2.2.3 (CentOS). OK
Check for CGI Accelerator. You should use FastCGI or mod_perl to ...

I have CentOS 5.5 x86_64 with Apache, php and mysql.
I notice that is slow to respond and at times unresponsive.
OTRS I have only installed on that server and no users. I'm currently configuring.
I have a 2Ghz processor, 1GB memory (2GB recommended).
Previously I've used it with 1GB but it worked ...

I think I found the problem.
When I receive a ticket from any e-mail address, I must first assign a customer, then you can assign a service.
Thanks.

thats because your services are not set as defaut service or not assigned to this customer. You need to do this via admin frontend
I understand what you say. But
how do I put a default service for everyone?
This is because I get tickets to many different email addresses.
I have a single customer ...

In ITSM the agent has to use the link "priority" in ticket zoom to change services, sla and type on a ticket openend via e-mail

Thanks for your response.
I have NO options in the fields"services" and "SLA".
I can only change the Type field. (Inceidente, disaster, etc. ..)

jojo wrote:Please fill out your signature with OTRS Version and installed modules.

Data are updated.

I need to sort the ticket receipt via e-mail.
This classification would make it an Agent, obviously.
Is it possible?
Should I give special permissions to the agent?
Help please!.
Regards
Thanks.

how to remove the language selection in the login of customers and users?
thank

I try to change "Config Item Class: Computer" to add MAC Address, host name, ip mask, and other relevant information.
Modify the "Config Item Class: Computer" brings problems?
I recommend?

I make reference.
The knowledge base is supported by the FAQ module?
Or is generated based on the description / solution of the closed tickets?

Thanks for responding.

almost solved.
He was calling the routine in debug mode -d 1.
*/1 * * * * $HOME/bin/PostMasterMailbox.pl -t POP3S -s 10.1.1.157 -u helpdesk -p passw >> /dev/null
Removing this parameter works correctly.

It is advisable to leave these parameters on cron? Since there are username and password for ...

Hello:

I could successfully download mail via pop3s (ssl).
Tentatively, I solved by adding the following line to crond:
*/1 * * * * $HOME/bin/PostMasterMailbox.pl -t POP3S -s 10.1.1.157 -u helpdesk -p passw -f 1 -d 1 >> /dev/null

The problem is that after downloading the mail, I receive another ...

Thanks for your suggestion.
I understand that OTRS isn't particularly set up for any automatic gathering of inventory.
But I need to load the inventory of many teams.

Sorry for my English

Any suggestions?

OCS-NG inventory + GLPI do what I want.
But I want to use OTRS.

Please help. Or any suggestions.
Thanks...

how to load automatically and keep the inventory automatically?
Tools such as nagios, Spiceworks, OCS-NG, do that, but there is little information.
I appreciate help or suggestions.

En # cd /opt/otrs/bin/ haces # ./otrs.checkModules
Esto no sirve. Estoy usando windows. Windows me pregunta con "qual programa quieres abrir este archivo".

Yo tengo OTRS en un servidor Linux.
No te puedo dar una mano con Windos. Pero debe ser muy similar, proba ejecutando esos comando desde una ...

Hola:
Todavía no hice tiempo de probarlo.

En # cd /opt/otrs/bin/ haces # ./otrs.checkModules

Luego para instar los modulos perl
# perl -e shell -MCPAN
Luego en la consola de prel pones lo siguiente:
perl> install IO::Socket::SSL

Espero que te sirva.

Saludos

Hola:

Yo estoy buscando exactamente lo mismo.
Por ahí leí que se podía hacer con spiceworks, pero no profundicé.
Saludos.

I'm looking for a way to generate and maintain automatically an inventory in OTRS.
I was recommended for this OCS-NG Inventory.
Also read in this forum about Spiceworks.
I am evaluating to use.
Thanks for your help crythias

is possible to take data from OCS inventory?

which forms I have to have an automated inventory in OTRS?

thanks.

Ya se cual puede ser el problema.
He notado que me faltan algunos módulos perl con otrs.checkModules
Entre ellos IO::Socket::SSL

Creo que ahi esta mi problema.
Si lo soluciono, indicaré como lo hice.

Hola:

No encuentro como configurar mi OTRS para que chequee o envíe mails a una cuenta de exchange POP3 ssl puerto 995 (POP3S - seguro).
El chequeo y envió de mails a través de mi OTRS funcionaba correctamente con POP3, pero no encuentro como pasar a POP3S.
¿Alguien sabe como hacerlo?

Agradezco su ...

Gracias crythias por responder.

Desde el servidor de OTRS, chequeo cada 1 minuto si llegaron mails a mesadeayuda@midominio.com de otro servidor.
Todo me funciona correctamente, salvo cuando pierdo la conexión de internet.
Se que mi problema tiene que ver con la configuración de cuentas de linux ...

Hola:
Es mi primer post en este foro.
Estoy configurando otrs 2.4 en un servidor Centos 5.5 y tengo la siguiente inquietud.

Configure el Cron de Linux para que chequee la cuenta mesadeayuda@midominio.com de correo en busca de nuevos requerimientos-tickets. Esto funciona correctamente.

La cuestión ...