Znuny Open Source Ticketsystem

Thanks, found this forum link: http://forums.otterhub.org/viewtopic.php?f=60&t=7070 This talks about CustomerTicketMessage.pm mine will need the AgentTicketActionCommon.pm file changed(. At around line 1207 in the # services area. paste something like this: Translation => 0, ####################...

Is it possible to use an ACL to not show close if the value of a service shows "-" or not selected? Like an emailed ticket wont have a service unless an agent picks one. I am looking to make agents pick a service before closing. I am having problems getting the acl to match a dash or null ...

Does OTRS have the ability to integrate with AD at all? YES Here is an example config.pm file. You can pull in fields from AD that you need. # customer unique id CustomerKey => 'sAMAccountName', # customer # CustomerID => 'mail', CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], CustomerUs...

OTRS can retrieve mail via POP3, POP3S, IMAP and IMAPS, not mapi. Secure pop3s and imaps work securely if setup correctly. The only setups I have done are where the Exchange server has pop3s and imps internally available, not available to the outside. I suppose you could pull email from your exchang...

I was able to fix the error in the logs by adding this before my ACL rules in the Config.pm. I go the fix by following "Setting a default queue in v3 using Config.pm" from the wiki > http://wiki.otterhub.org/index.php?title=Queues_in_Customer_Front_End # Setting a default queue in v3 using...

So do I change this under Sysconfig web GUI or edit a .dtl text file? Thanks for your help.

here is my syconfig exported settings file, the password and domain names have been edited. # OTRS config file (automatically generated) # VERSION:1.1 package Kernel::Config::Files::ZZZAuto; use utf8; sub Load { my ($File, $Self) = @_; $Self->{'PostmasterDefaultQueue'} = 'Postmaster'; $Self->{'Ticke...

Whenever a user navigates to the new ticket window I get this error three times in the system log. I know this is a postgresql related syntax error. Servicedesk is the name of a valid default queue that is hidden to users on the webpage. Unhiding it doesn't fix it though Fri Jun 29 13:44:07 2012 err...

I don't know if this will help troubleshoot but,

3.0.9 works fine in Scientific Linux 6 64-bit.