Sounds right, you can restrict the choice of Queue based on the Customer/Customer Company. So only Internal companies can choose internal queues.
Probably an easier way to do it...
Search found 250 matches
- 20 Oct 2011, 11:39
- Forum: General
- Topic: OTRS Website link broken
- Replies: 2
- Views: 1759
Re: OTRS Website link broken
Yeah... but it isn't 3.0.11
- 19 Oct 2011, 11:18
- Forum: General
- Topic: OTRS Website link broken
- Replies: 2
- Views: 1759
OTRS Website link broken
otrs-3.0.11-win-installer-2.4.4.exe doesn't exist on the ftp server
- 16 Oct 2011, 01:37
- Forum: Help
- Topic: OTRS FAQ 2.0 module: how to store attachments at disk
- Replies: 5
- Views: 2997
Re: OTRS FAQ 2.0 module: how to store attachments at disk
It isn't possible with the current code, either you code it youself, get OTRS to code it for you, or use Dropbox and encrypt everything if it's sensitive!
- 26 Sep 2011, 08:16
- Forum: General
- Topic: Performance issue
- Replies: 5
- Views: 2509
Re: Performance issue
Well sure ITSM adds a number of extra checks and code changes. But I wouldn't think it would add a huge load onto OTRS. <5% load increase I would say, and that is probably the higher extreme. Mod_Perl would get rid of the extra load anyway...
- 26 Sep 2011, 04:07
- Forum: Help
- Topic: Slow Form Submission Response
- Replies: 13
- Views: 6144
Re: Slow Form Submission Response
Javascript is getting stuck processing something?
- 26 Sep 2011, 04:02
- Forum: Help
- Topic: Upgrade from 2.2.4 to 3.0.10
- Replies: 3
- Views: 1618
Re: Upgrade from 2.2.4 to 3.0.10
There are a bunch of 'Windows OTRS Upgrade' threads out there. Detailing specifically the steps to update.
Have a poke around, you will find something!
Have a poke around, you will find something!
- 26 Sep 2011, 03:58
- Forum: Help
- Topic: How to edit Customer Information Panel in New Phone TKT
- Replies: 4
- Views: 3417
Re: How to edit Customer Information Panel in New Phone TKT
This is all from the top of my head and is no way 100% accurate - Inside CustomerUserDataGet add the functionality to return the access code. This will be inside customer.pm in the system folder, just find where it queries the database and select the other column Once you have the data return it in ...
- 26 Sep 2011, 03:55
- Forum: General
- Topic: Performance issue
- Replies: 5
- Views: 2509
Re: Performance issue
Your sig say's it's OTRS 3 so mod perl should be configured by default.
Activate Apache::DBI?
Is the (assuming the system we are talking about is the one in your sig) on a VM?
Activate Apache::DBI?
Is the (assuming the system we are talking about is the one in your sig) on a VM?
- 26 Sep 2011, 03:53
- Forum: General
- Topic: Access to modify roles
- Replies: 4
- Views: 2242
Re: Access to modify roles
You could get someone to hard code it in there?
- 23 Sep 2011, 09:09
- Forum: General
- Topic: Hide ticket type?
- Replies: 11
- Views: 4927
Re: Hide ticket type?
http://forums.otrs.org/viewtopic.php?f=60&t=5156
Start there, figure out which page you need to edit, then change the DTL layout to use the fields you want (providing they have been passed to the DTL)
Start there, figure out which page you need to edit, then change the DTL layout to use the fields you want (providing they have been passed to the DTL)
- 23 Sep 2011, 09:04
- Forum: General
- Topic: Internal Server Error - Ticket email body
- Replies: 9
- Views: 4133
Re: Internal Server Error - Ticket email body
It's buggering up a javascript path? hmm... It's stripping out javascript calls from the style tag if (I'm assuming) you're not using javascript?
That error only occurs if apache has an issue, I'm stumped... Michael out....
That error only occurs if apache has an issue, I'm stumped... Michael out....
- 23 Sep 2011, 08:53
- Forum: Help
- Topic: How to edit Customer Information Panel in New Phone TKT
- Replies: 4
- Views: 3417
Re: How to edit Customer Information Panel in New Phone TKT
Inside CustomerUserDataGet add the functionality to return the access code.
Inside AgentCustomerViewTable add support to display the access code.
Inside AgentCustomerViewTable add support to display the access code.
- 23 Sep 2011, 08:46
- Forum: Help
- Topic: Images Being Removed
- Replies: 2
- Views: 1525
Re: Images Being Removed
So if you send an email from within OTRS with an image attached. The person receiving the email will not see the image?
- 23 Sep 2011, 08:36
- Forum: General
- Topic: Hide ticket type?
- Replies: 11
- Views: 4927
Re: Hide ticket type?
This has been covered time and time again.
Please search.
Please search.
- 23 Sep 2011, 08:35
- Forum: General
- Topic: Internal Server Error - Ticket email body
- Replies: 9
- Views: 4133
Re: Internal Server Error - Ticket email body
Don't know if you resolved this, but is it just for that ticket? are you getting it in other tickets?
- 06 Sep 2011, 01:49
- Forum: Help
- Topic: CentOS Upgrade OTRS 3.0.8 to 3.0.10 with ITSM and FAQ
- Replies: 3
- Views: 2675
Re: CentOS Upgrade OTRS 3.0.8 to 3.0.10 with ITSM and FAQ
I only have it installed on Windows, so in answer to that, you need to uninstall OTRS then reinstall it. No way around it. (well there is, but it's complicated)
- 06 Sep 2011, 01:48
- Forum: Help
- Topic: Can't start service
- Replies: 1
- Views: 1252
Re: Can't start service
Then you have not uninstalled the old software properly. As Apache is still running....
Go into task manager and see if any processes called 'httpd.exe' are running.
Go into C:\Program Files (x86)\YOURPROGRAM\Apache or something like that
Common sense
Go into task manager and see if any processes called 'httpd.exe' are running.
Go into C:\Program Files (x86)\YOURPROGRAM\Apache or something like that
Common sense
- 06 Sep 2011, 01:45
- Forum: Help
- Topic: Auto Fetch Mail
- Replies: 18
- Views: 14943
Re: Auto Fetch Mail
Do you know what a 'cron' is?
- 06 Sep 2011, 01:43
- Forum: Help
- Topic: In the agent dasboard is no subject
- Replies: 3
- Views: 1606
Re: In the agent dasboard is no subject
Double check all the relevant source code vs a fresh install?
- 06 Sep 2011, 01:41
- Forum: Help
- Topic: Apache crash (I post the error). Help Me.
- Replies: 5
- Views: 5278
Re: Apache crash (I post the error). Help Me.
You are going to need to post your Apache logs mate.
- 05 Sep 2011, 05:51
- Forum: Help
- Topic: [SOLVED] DBI:Sybase problem
- Replies: 4
- Views: 5116
Re: [SOLVED] DBI:Sybase problem
Never liked SELINUX, it breaks way to many things XD
- 05 Sep 2011, 05:50
- Forum: Help
- Topic: automatic CustomerID
- Replies: 7
- Views: 2982
Re: automatic CustomerID
That screen shot is for the customer company? :S
- 05 Sep 2011, 05:49
- Forum: Help
- Topic: OTRS Timed Reminder (email)
- Replies: 8
- Views: 4021
Re: OTRS Timed Reminder (email)
pending?
- 05 Sep 2011, 01:43
- Forum: Help
- Topic: [URGENT] : otrs.PostMaster at 99.9% CPU
- Replies: 3
- Views: 2578
Re: [URGENT] : otrs.PostMaster at 99.9% CPU
Yeah, what is 'top' saying
- 05 Sep 2011, 01:34
- Forum: General
- Topic: cmdb view in customer.pl
- Replies: 1
- Views: 1321
Re: cmdb view in customer.pl
No current way to do it. There's a change section for the customer interface, but don't know much about it
- 31 Aug 2011, 01:17
- Forum: Help
- Topic: [SOLVED]Emails that were fectched are not showing up in OTRS
- Replies: 26
- Views: 13989
Re: Emails that were fectched are not showing up in OTRS
Yeah, crythias may be right here, the code that determines it is: my $Lines = $PopObject->get($Messageno); if ( !$Lines ) { $Self->{LogObject}->Log( Priority => 'error', Message => "$AuthType: Can't process mail, email no $Messageno is empty!", ); } So in the time between when it fetches t...
- 31 Aug 2011, 01:12
- Forum: Help
- Topic: Dashboard item
- Replies: 7
- Views: 3793
Re: Dashboard item
If you have the Responsible feature active and an agent has been assigned to a Ticket. They will get a separate icon in the top left hand corner of the screen showing all their Responsible tickets. There is no current icon for all Tickets they 'Own'. You could do a search template for the time being...
- 30 Aug 2011, 01:44
- Forum: Help
- Topic: Problem with Web Installer
- Replies: 2
- Views: 1523
Re: Problem with Web Installer
Yeah... to run multiple apache instances and MySQL you are going to need a bit more than 128mb RAM lol
Hell, my 2 Apache instances are taking up 400mb of RAM themselves. Then you take the DB into account...
Hell, my 2 Apache instances are taking up 400mb of RAM themselves. Then you take the DB into account...
- 30 Aug 2011, 01:42
- Forum: Help
- Topic: [SOLVED]Emails that were fectched are not showing up in OTRS
- Replies: 26
- Views: 13989
Re: Emails that were fectched are not showing up in OTRS
I'm still on OTRS 3.0.9 so I cannot confirm. But definitely check the OTRS & Apache logs to see if anything has failed. That failing, try reproduce the issue by sending multiple emails.
- 29 Aug 2011, 07:42
- Forum: Help
- Topic: [SOLVED]Emails that were fectched are not showing up in OTRS
- Replies: 26
- Views: 13989
Re: Emails that were fectched are not showing up in OTRS
There are some problems like not updating the default state in the postmaster section of sysconfig when you change the system default states. That will make the emails disappear from the mailbox, but be lost in OTRS ;) Even down to 2-3 minutes is fine. On average I would say 5-10 seconds processing ...
- 29 Aug 2011, 07:38
- Forum: Help
- Topic: Ticket History in Customer Page
- Replies: 5
- Views: 3402
Re: Ticket History in Customer Page
No, customer is not meant to see these things, and there is no provision for a customer to be able to see a Ticket's History.
- 29 Aug 2011, 07:36
- Forum: Help
- Topic: How to approve a Change Request
- Replies: 6
- Views: 4306
Re: How to approve a Change Request
Create a work order, make it an approval, then go like Created *edit* Approved *edit* In Progress *edit* Completed *edit* Some other option *edit*
It is a tedious process for just 'approving' something.
It is a tedious process for just 'approving' something.
- 29 Aug 2011, 01:06
- Forum: General
- Topic: Does OTRS support Load Balancing?
- Replies: 13
- Views: 6856
Re: Does OTRS support Load Balancing?
I'm sure you could write some Perl that would fetch it from the DB instead...
- 27 Aug 2011, 14:17
- Forum: Help
- Topic: OTRS 3.0.9 installation on Plesk for Windows 9.5
- Replies: 4
- Views: 2017
Re: OTRS 3.0.9 installation on Plesk for Windows 9.5
I don't know personally because I like Apache! Search around the forum, you will find quite a few discussions on IIS/Windows etc.
- 27 Aug 2011, 14:05
- Forum: Help
- Topic: Dashboard item
- Replies: 7
- Views: 3793
Re: Dashboard item
You can view all responsible tickets with the little icon in the top left hand corner of the OTRS screen.
- 23 Aug 2011, 03:27
- Forum: Help
- Topic: How to diagnose tickets closing automatically
- Replies: 4
- Views: 2292
Re: How to diagnose tickets closing automatically
Heh, who sets the default state to closed...
- 23 Aug 2011, 03:24
- Forum: Help
- Topic: OTRS 3.0.9 installation on Plesk for Windows 9.5
- Replies: 4
- Views: 2017
Re: OTRS 3.0.9 installation on Plesk for Windows 9.5
I know OTRS has been reported to work on IIS, but some minor changes were required.
- 23 Aug 2011, 03:23
- Forum: Help
- Topic: How to make PRIORITY a mandatory field?
- Replies: 5
- Views: 2826
Re: How to make PRIORITY a mandatory field?
So your actual problem is the Priority field is filled out beforehand and you want the Agent to actually have to set it?
- 23 Aug 2011, 03:20
- Forum: Help
- Topic: [SOLVED] How to delete customer input field
- Replies: 2
- Views: 1579
Re: [SOLVED] How to delete customer input field
Hide the fields in the associated .dtl?
- 23 Aug 2011, 03:19
- Forum: Help
- Topic: Change Motd easier
- Replies: 1
- Views: 1374
Re: Change Motd easier
Negative
- 23 Aug 2011, 03:14
- Forum: Help
- Topic: Notification Events: Possible to set mail headers?
- Replies: 7
- Views: 5115
Re: Notification Events: Possible to set mail headers?
My method is more hack-job'y but it works fine, I had issues with adding the 'Disposition-Notification-To' header before the MIME:Entity was built, as it was removing/screwing it up. I have a checkbox in the .dtl that passes a parameter through to Email.pm, and depending on if the checkbox is ticked...
- 23 Aug 2011, 03:06
- Forum: Help
- Topic: Forcing SLA Selection
- Replies: 5
- Views: 2571
Re: Forcing SLA Selection
If you go browse the OTRS doco you will find most information there.
ACLs are put in your config.pm
.dtl's are HTML template files in Kernel/Output/HTML/
ACLs are put in your config.pm
.dtl's are HTML template files in Kernel/Output/HTML/
- 17 Aug 2011, 08:58
- Forum: General
- Topic: HGH News - What Are The Benefits of Growth Hormone?
- Replies: 0
- Views: 1086
Re: HGH News - What Are The Benefits of Growth Hormone?
Do we have captcha enabled on forum signup yet?
- 17 Aug 2011, 03:14
- Forum: Help
- Topic: Crypt private key passphrase
- Replies: 5
- Views: 2461
Re: Crypt private key passphrase
Or people with access to the disk and can read the ZZZAuto files?
- 17 Aug 2011, 03:14
- Forum: Help
- Topic: Forcing SLA Selection
- Replies: 5
- Views: 2571
Re: Forcing SLA Selection
Change the dtl? Modify 'PossibleNot' to get rid of the default '-'? Use ACLs?
- 17 Aug 2011, 03:12
- Forum: Help
- Topic: genericAgent not running automatically
- Replies: 3
- Views: 1813
Re: genericAgent not running automatically
Is your cron working fine? You have actually configured the generic agent job to run in x min intervals?
- 17 Aug 2011, 03:12
- Forum: Help
- Topic: Agent dashboard auto refresh problem
- Replies: 2
- Views: 2198
Re: Agent dashboard auto refresh problem
I've got one of these timed for 2min intervals to hit my F5 key. This seems to be working fine? http://en.wikipedia.org/wiki/Drinking_bird
- 17 Aug 2011, 03:06
- Forum: General
- Topic: Tickets Duplicated
- Replies: 6
- Views: 2929
Re: Tickets Duplicated
You need to get OTRS to send out an automatic response to your mail client, you cannot respond to the email before OTRS has appended the Ticket Number to the email subject (or wherever you have it). So either you configure automatic responses to your mail address or you forward an article to your ma...
- 16 Aug 2011, 07:15
- Forum: Help
- Topic: Ignore System-Sender Articles
- Replies: 4
- Views: 2541
Re: Ignore System-Sender Articles
All 'Core::Ticket::NewArticleIgnoreSystemSender' would do is not make the ticket to appear to have new articles if the unread article is from the system.
You would need to do a filter or change some of the underlying code...
You would need to do a filter or change some of the underlying code...