Can anybody reply me to how to update the ticket which is already created in OTRS, through an Email without creating as a new ticket? If anybody knows reply me asap
-Uday
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- 13 Oct 2010, 15:51
- Forum: Help
- Topic: Update a ticket through Email
- Replies: 1
- Views: 1112
Update a ticket through Email
Hi,
Can anybody reply me to how to update the ticket which is already created in OTRS, through an Email without creating as a new ticket? If anybody knows reply me asap
-Uday
Can anybody reply me to how to update the ticket which is already created in OTRS, through an Email without creating as a new ticket? If anybody knows reply me asap
-Uday