Znuny Open Source Ticketsystem

Hi guys, the idea is that the customer can provide more feedback in this subject: such as: "Status Update Requested" , "Log file added" , and so on. This information is then conveniently displayed in the Article Tree view in the Agent interface. But we understand that it not alw...

Hi, Thanks a lot for a replay. It's not enough for me unfortunately. As far as the RichText field is not reloading with the queue change, the body not contain my questions (perhaps oEditor.SetHTML function doesn't working well). Besides a submit button is inactive the first time pressed (perhaps doc...

Hi, I'm facing with that kind of problem: When customer follow up a ticket, he must write a name of the subject again, instead of the fact that ticket has got an subject already. Can I transfer the same subject of a ticket that customer is following up (RichText Subject, onload) ? Customer is using ...

Hi, I'm new to OTRS Forum so please be patient with me :) I'd like to have a ticket template (few questions on the body of the rich text editor) when creating a new customer ticket. I've found no parameters in SysConfig to do it. I've edited "CustomerTicketMessage.dtl" and added some html ...