Znuny Open Source Ticketsystem

I'm in a situation where my managers want the switch turned on to require a spell check of any outgoing emails. Thus: Ticket::Frontend::NeedSpellCheck: YES I've copied the Spell Checker info from Defaults.pm into config.pm and they are: $Self->{SpellChecker} = 1; $Self->{SpellCheckerBin} = '/usr/bin...

I've searched high and low for an answer to this issue, but I can't seem to find out how to fix this issue. My OTRS is no longer automatically checking my Postmaster mailboxes. Getting the following error when trying to run cronservice.pl: crontab not defined! at cronservice.pl line 413 I restarted ...

Figured this out too: Under the <!-- dtl:block:CustomerSearchAutoCompleteDivStart --> block edit the <input id="myAutoCompleteInput" type="text" name="From" value="$QData{"From"}" size="80"/> line. Change the info in value= to whatever you ...

I figured out how to make this work easily: Open Config Options: Ticket -> Frontend::Agent::Ticket::MenuModulePre Edit any one of the modules there with the AgentTicketOwner info from Config Options: Ticket -> Frontend::Agent::Ticket::MenuModule In my case, we do not use the Spam or Delete link, so ...

Is it not possible at all, or is it just not possible via the regular sysconfig info? Perhaps there's a solution by editing the code?

I can set up a customer, no problem - will I then be able to populate that field once I've created customer users?

When creating a new ticket from phone, the top item (From) is blank. is there a way to get this to populate automatically with the currently logged in agent?

Currently, you MUST put text in the body of a message when assigning a ticket to a new agent. I found the AgentTicketPhone.dtl file and removed the items that checked for the body, so the pop-up message is gone, but something else is still checking the body and returning an "* invalid* item bel...

Currently, the only place the Owner link for a ticket shows up is when you Zoom a ticket. I'd LOVE not to have to do that extra click to assign a ticket to an agent - I'd like the Owner link to show up as an option from the QueueView. I've looked all through the configuration for OTRS but cannot for...