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- 16 Nov 2010, 13:12
- Forum: Help
- Topic: What is the use of Services and SLA in core OTRS?
- Replies: 16
- Views: 41582
Re: What is the use of Services and SLA in core OTRS?
Hi, This answer makes sense to me, however I'd like to expand a little. You might want to create a Service Catalogue outlining all the services you provide. A sample of my service catalogue: WAN Support LAN Support Email/Exchange Active Directory Desktop Support Patch Management Anti Virus IT Procur...