Znuny and ((OTRS)) Community Edition

I tried to change the link manually to /otrs/customer.pl?Action=CustomerTicketOverView;Subaction=CompanyTickets and it works! I can see all company tickets, sort and zoom them.
However, the button Company Tickets doesn't work, tried in Chrome and IE.

Hi. I upgraded from OTRS 2.4.4 to 3.0.10 and now in the customer interface CompanyTickets are unavailable. I can log in as a customer user, and see the button, but clicking it takes no effect, the link in the browser is still ...otrs/customer.pl?Action=CustomerTicketOverView; Subaction=MyTickets and...

Thanks, renee. That did the trick!

Did you have a look if there is a Config.pm in <OTRS_HOME>/Kernel/ (Where <OTRS_HOME> is the path to the "root" directory of you OTRS installation)? What is the path to that directory? Yes, Config.pm resides in C:\Program Files (x86)\OTRS\OTRS, moreover I tried to copy it to other folders...

Hi there. I try to upgrade from OTRS 2.4.4 to 3.0.10 on Win. I followed the UPGRADING manual (skipped SetPermission.pl though since I'm on Win) and the process ran absolutely flawlessly until the step when I need to start up Apache. It won't start, in the error log I see the following: [Thu Sep 15 1...

alexus wrote:Сохраните CVS, переименуйте в TXT, а затем откройте в Екселе как TXT. Если автоматом utf8 не распознается (должен!), то укажите ее. Это косяк Екселя при импорте напрямую из веба.

Помогло. Спасибо!

Всем привет. При экспорте результата поиска в эксель, русские буквы отображаются кракозябрами. При этом в pdf и ОТРС все нормально отображается. Вот что значится в support assessment Check database utf8 support. Your database version support utf8. OK Check if the client use utf8 for the connection. ...